Zomato: Food Delivery & Dining reviews: complaints, praise and verdict
Zomato
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Zomato is highly praised for its wide range of food options and fast delivery, but faces challenges with delivery delays, high pricing, and customer support issues. Users appreciate the variety of payment options and frequent updates, but some express dissatisfaction with delivery charges and service quality.
Rating Distribution
Pain Points
-
delivery
· 8.0% of reviews
Issues related to food delivery delays and incorrect orders.
-
support
· 4.0% of reviews
Problems with customer service and order resolution.
-
pricing
· 2.0% of reviews
Concerns about high delivery charges and overall cost.
-
payment options
· 1.0% of reviews
Issues with payment processing and options.
Praised Features
-
food variety
Wide range of restaurants and cuisines available.
-
delivery speed
· 2.0% of reviews
Fast and timely delivery of food.
-
payment options
Multiple safe and secure payment methods.
Feature Requests
-
more offers
Requests for additional discounts and promotional offers.
Bug Reports
-
payment issues
· 2.0% of reviews
Problems encountered during payment processing.
Competitive Position
Zomato maintains a strong market position due to its extensive restaurant listings and variety of cuisines, but faces stiff competition from Swiggy and other local delivery apps.
Frequently asked questions about Zomato: Food Delivery & Dining
What do Zomato: Food Delivery & Dining users complain about most?
The most common complaint in Zomato: Food Delivery & Dining reviews is delivery (8% of reviews), followed by support (4% of reviews) and pricing (2% of reviews). Issues related to food delivery delays and incorrect orders.
What do users like about Zomato: Food Delivery & Dining?
Users praise Zomato: Food Delivery & Dining most for delivery speed (2% of reviews), then food variety (0% of reviews) and payment options (0% of reviews). Fast and timely delivery of food.
Is Zomato: Food Delivery & Dining worth it?
Yes for most users: Zomato: Food Delivery & Dining holds a 4.7 rating from 14,788,252 ratings. Zomato is highly praised for its wide range of food options and fast delivery, but faces challenges with delivery delays, high pricing, and customer support issues. Users appreciate the variety of payment options and frequent updates, but some express dissatisfaction with delivery charges and service quality. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Zomato: Food Delivery & Dining have?
Zomato: Food Delivery & Dining gets about 1.7M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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