OpenTable — Reviews & Insights

Analysis Summary

OpenTable is highly praised for its ease of reservation and user-friendly interface, but technical issues like crashes and login problems are causing user frustration. The app's freemium model is well-received, though competition and technical bugs pose medium-level risks to its long-term viability.

Rating Distribution

Pain Points

• functionality · 5.0% of reviews

  Issues with app functionality

• login issues · 2.0% of reviews

  Problems with account access

Praised Features

• reservation ease · 37.0% of reviews

  Ease of making restaurant reservations

• user interface · 6.0% of reviews

  App interface and design

Feature Requests

• more restaurant options · 9.0% of reviews

  Adding more restaurants to the app

Bug Reports

• app crashes · 5.0% of reviews

  Application crashes

Competitive Position

OpenTable maintains a strong market position due to its extensive restaurant database and user-friendly interface, but faces competition from other apps like Resy and Table.

Similar Apps

Zomato: Food Delivery & Dining

Zomato

★ 4.66

Uber Eats: Food and Grocery

Uber Technologies, Inc.

★ 4.63

Uber Eats: Food & Groceries

Uber Technologies, Inc.

★ 4.78

DoorDash: Food, Grocery, More

DoorDash, Inc.

★ 4.77

SONIC Drive-In - Order Online

Sonic

★ 4.86

DoorDash: Food, Grocery, More

DoorDash

★ 4.66