OpenTable — Reviews & Insights
OpenTable, Inc.
Analysis Summary
OpenTable receives high praise for its ease of reservation, user-friendly interface, and detailed restaurant information. However, some users report issues with app crashes, rewards system, and login...
Rating Distribution
Pain Points
-
functionality
· 9.0% of reviews
Issues with reservation management and app crashes
-
rewards system
· 1.7% of reviews
Problems with crediting and usability of reward points
-
user interface
· 4.0% of reviews
Complexity and confusion in the app's interface
-
reservation management
· 21.7% of reviews
Problems with managing reservations
-
login issues
· 3.7% of reviews
Difficulties with account login and registration
-
app crashes
· 3.3% of reviews
The app crashes frequently
-
more restaurant options
· 4.0% of reviews
Desire for more restaurant options
-
autofill support
· 0.3% of reviews
Lack of autofill support
-
notifications
· 1.7% of reviews
Issues with alert system for reservation openings
Praised Features
-
reservation ease
· 43.7% of reviews
Ease of making and managing restaurant reservations
-
user interface
· 15.0% of reviews
App's intuitive and user-friendly design
-
restaurant information
· 25.7% of reviews
Detailed and helpful information about restaurants
-
more restaurant options
· 15.0% of reviews
Availability of more restaurant options
-
autofill support
Autofill support for easier booking
Feature Requests
-
more restaurant options
· 2.7% of reviews
Desire for additional restaurant listings
-
autofill support
Request for automatic credit card and personal info filling
Bug Reports
-
app crashes
· 3.0% of reviews
Instances where the app unexpectedly closes
-
login issues
· 2.3% of reviews
Problems with user account login and registration
-
reservation management
· 21.7% of reviews
Problems with managing reservations
-
rewards system
· 1.3% of reviews
Problems with the rewards program
Competitive Position
OpenTable is perceived as a leading app in the restaurant reservation market due to its extensive restaurant database, user-friendly interface, and reliable reservation management.
Similar Apps
Looking for Alternatives?
See the best alternatives to OpenTable, with pricing comparisons and feature breakdowns.
Browse Apps Like OpenTable