Uber Eats: Food & Groceries — Reviews & Insights

Name: Uber Eats: Food & Groceries
Rating: 4.78 (10309186 reviews)

Uber Technologies, Inc.

★ 4.78 (10.3M) Food & Drink iOS Free

Or ask: Compare Uber Eats: Food & Groceries to its top alternatives What do Uber Eats: Food & Groceries users complain about most? Is Uber Eats: Food & Groceries still actively maintained? Best-rated Uber Eats: Food & Groceries alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 59

Rating

4.78

10.3M ratings

Reviews/Month

1071

Trend: declining

Last Updated

Feb 2, 2026

v6.308.10001

Days Since Update

Active

Analysis Summary

Uber Eats receives mixed reviews, with significant complaints about high costs, poor customer service, and delivery issues. While some users appreciate the food quality and convenience, the negative...

Rating Distribution

5★

25.6%

4★

2.6%

3★

5.0%

2★

8.2%

1★

58.6%

Pain Points

pricing · 26.3% of reviews
Users are concerned about the high costs and additional fees.
delivery · 45.7% of reviews
Issues with delivery times, incorrect orders, and missing items.
customer_support · 43.0% of reviews
Problems with customer service responsiveness and resolution.
ux · 31.0% of reviews
Issues with the app’s user interface and experience.
payment_issues · 36.3% of reviews
Problems with payment processing and unauthorized charges.
order_tracking · 48.0% of reviews
Issues with tracking orders and delivery confirmation.
accessibility · 3.0% of reviews
Accessibility issues for users with specific needs.
better_customer_support · 45.0% of reviews
Requests for better customer support.
more_restaurant_options · 36.0% of reviews
Requests for more restaurant options.
app_crashes · 38.3% of reviews
Reports of app crashes.
unauthorized_charges · 15.0% of reviews
Issues with unauthorized charges on user accounts.
screenshot_blocking · 12.0% of reviews
Problems with users being unable to take screenshots.

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Praised Features

food_quality · 16.3% of reviews
Users appreciate the quality of the food.
delivery · 25.7% of reviews
Users appreciate the delivery service.
convenience · 26.0% of reviews
Users appreciate the convenience of the service.
more_restaurant_options · 25.0% of reviews
Users request more restaurant options.
better_customer_support · 47.7% of reviews
Users request better customer support.
more_promotions · 26.3% of reviews
Users request more promotions.
better_deals · 26.7% of reviews
Users request better deals.
grid_view · 26.7% of reviews
Useful grid view for restaurant options.
food_order · 29.3% of reviews
Users appreciate the food ordering process.
great_delivery · 27.7% of reviews
Users appreciate great delivery.
good · 26.3% of reviews
General positive feedback.
yes · 26.3% of reviews
Users affirm satisfaction.
app_crashes · 28.7% of reviews
Users report app crashes.
payment_issues · 26.3% of reviews
Users report payment issues.
order_tracking · 26.7% of reviews
Users appreciate order tracking.
accessibility · 24.3% of reviews
Users request accessibility features.

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Feature Requests

more_restaurant_options · 33.3% of reviews
Users request more restaurant options.

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Bug Reports

app_crashes · 46.0% of reviews
Reports of app crashes.

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Competitive Position

Uber Eats faces stiff competition from other food delivery services, particularly DoorDash, which users prefer due to better pricing and customer service.

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