Uber Eats: Food & Groceries — Reviews & Insights

Name: Uber Eats: Food & Groceries
Rating: 4.78 (10451346 reviews)

Uber Technologies, Inc.

★ 4.78 (10.5M) Food & Drink iOS Free

Or ask: Compare Uber Eats: Food & Groceries to its top alternatives What do Uber Eats: Food & Groceries users complain about most? Is Uber Eats: Food & Groceries still actively maintained? Best-rated Uber Eats: Food & Groceries alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 58

Rating

4.78

10.5M ratings

Reviews/Month

3000

Trend: declining

Last Updated

Feb 2, 2026

v6.308.10001

Days Since Update

133

Aging

Analysis Summary

Uber Eats receives mixed reviews with significant complaints about high prices, late deliveries, and poor customer support. While some users praise the delivery speed and convenience, others express frustration with the app's interface and payment issues. The app's pricing model is a major concern leading to potential user churn.

Rating Distribution

5★

23.0%

4★

5.0%

3★

11.0%

2★

6.0%

1★

55.0%

Pain Points

pricing · 8.0% of reviews
High prices and excessive fees
delivery · 16.0% of reviews
Late or incorrect deliveries
customer_support · 9.0% of reviews
Poor customer service
ux
Confusing interface
payment_issues · 2.0% of reviews
Unauthorized charges
order_tracking · 3.0% of reviews
Inaccurate tracking
accessibility
Lack of accessibility features
better_customer_support · 1.0% of reviews
Need for better customer support
more_restaurant_options · 1.0% of reviews
Fewer restaurant options
app_crashes · 1.0% of reviews
App crashes
unauthorized_charges · 1.0% of reviews
Unauthorized charges
screenshot_blocking
Blocking screenshots

Praised Features

delivery · 6.0% of reviews
Fast and reliable delivery
convenience
Convenient ordering process
more_restaurant_options · 1.0% of reviews
More restaurant options
better_customer_support
Better customer support
more_promotions · 2.0% of reviews
More promotions
better_deals · 1.0% of reviews
Better deals
food_quality · 1.0% of reviews
Good food quality
accessibility
Accessibility features
grid_view
Grid view
food_order
Food order process
great_delivery · 5.0% of reviews
Great delivery service
good
Overall good experience
yes · 4.0% of reviews
Positive feedback
app_crashes
App crashes
payment_issues
Payment issues
order_tracking
Order tracking

Feature Requests

more_restaurant_options · 1.0% of reviews
Add more restaurant options

Bug Reports

app_crashes · 1.0% of reviews
App crashes

Competitive Position

Uber Eats faces strong competition from DoorDash and other food delivery services, particularly in areas where delivery times and customer service are critical.