Uber Eats: Food & Groceries — Reviews & Insights

Name: Uber Eats: Food & Groceries
Rating: 4.78 (10427675 reviews)

Uber Technologies, Inc.

★ 4.78 (10.4M) Food & Drink iOS Free

Or ask: Compare Uber Eats: Food & Groceries to its top alternatives What do Uber Eats: Food & Groceries users complain about most? Is Uber Eats: Food & Groceries still actively maintained? Best-rated Uber Eats: Food & Groceries alternative right now?

Rating

4.78

10.4M ratings

Reviews/Month

Last Updated

Feb 2, 2026

v6.308.10001

Days Since Update

125

Aging

Analysis Summary

Uber Eats receives mixed reviews, with common complaints about pricing and delivery issues, but also praised for its delivery service and convenience. Users express dissatisfaction with customer support and additional fees, which contribute to churn. The app's paid model is perceived mixedly, and it faces medium risk due to ongoing customer complaints.

Rating Distribution

5★

0.0%

4★

0.0%

3★

0.0%

2★

0.0%

1★

0.0%

Pain Points

pricing · 18.0% of reviews
Users express dissatisfaction with the cost of orders and additional fees.
delivery · 16.0% of reviews
Issues with delivery times and accuracy.
customer_support · 11.0% of reviews
Frustration with customer service and support processes.
ux · 2.0% of reviews
User interface and experience issues.
payment_issues · 10.0% of reviews
Problems with payment methods and unauthorized charges.
order_tracking · 13.0% of reviews
Issues with tracking orders and delivery updates.
accessibility
Accessibility issues.
better_customer_support · 1.0% of reviews
Requests for better customer support.
more_restaurant_options · 1.0% of reviews
Requests for more restaurant options.
app_crashes · 2.0% of reviews
Reports of app crashes.
unauthorized_charges · 1.0% of reviews
Reports of unauthorized charges.
screenshot_blocking
Issues with screenshot blocking.

Praised Features

delivery · 11.0% of reviews
Praise for the delivery service.
convenience · 14.0% of reviews
Convenience of ordering food through the app.
more_restaurant_options · 11.0% of reviews
More restaurant options available on the app.
better_customer_support · 6.0% of reviews
Better customer support experience.
more_promotions · 2.0% of reviews
More promotions and deals available.
better_deals · 9.0% of reviews
Better deals and pricing.
food_quality · 10.0% of reviews
Quality of the food delivered.
accessibility
Accessibility features.
grid_view
Grid view for restaurant options.
food_order · 10.0% of reviews
Ease of placing food orders.
great_delivery · 13.0% of reviews
Great delivery service.
good · 14.0% of reviews
General positive feedback.
yes · 16.0% of reviews
Positive affirmation.
app_crashes · 2.0% of reviews
Reports of app crashes.
payment_issues · 10.0% of reviews
Issues with payment methods.
order_tracking · 13.0% of reviews
Order tracking features.

Feature Requests

more_restaurant_options · 1.0% of reviews
Requests for more restaurant options.

Bug Reports

app_crashes · 2.0% of reviews
Reports of app crashes.

Competitive Position

Uber Eats faces competition from other food delivery apps like DoorDash, but maintains a strong market position due to its extensive restaurant network and convenience.