Uber Eats: Food & Groceries reviews: complaints, praise and verdict
Uber Technologies, Inc.
Data as of October 28, 2026. Review analysis of 100 reviews generated October 20, 2026.
By the numbers (App Vulture estimates, data as of October 28, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Uber Eats receives mixed reviews with a significant portion of users citing high costs and delivery issues as major pain points. While some users praise the delivery service, others express frustration with customer support and app crashes. The app's monetization model is viewed negatively, contributing to user churn.
Rating Distribution
Pain Points
-
pricing
· 8.0% of reviews
Issues related to the cost of delivery and additional fees.
-
delivery
· 16.0% of reviews
Problems with delivery times, accuracy, and food temperature.
-
customer_support
· 22.0% of reviews
Issues with customer service responsiveness and problem resolution.
-
ux
· 3.0% of reviews
User experience issues including app crashes and complicated UI.
-
payment_issues
· 9.0% of reviews
Problems with unauthorized charges and payment processing.
-
order_tracking
· 5.0% of reviews
Issues with tracking orders and delivery accuracy.
-
accessibility
· 2.0% of reviews
Accessibility issues for users with disabilities.
-
better_customer_support
· 21.0% of reviews
Requests for improved customer support.
-
more_restaurant_options
· 4.0% of reviews
Requests for more restaurant options.
-
app_crashes
· 4.0% of reviews
Reports of app crashes.
-
unauthorized_charges
· 8.0% of reviews
Issues with unauthorized charges.
Praised Features
-
delivery
· 16.0% of reviews
Praise for the delivery service.
-
great_delivery
· 16.0% of reviews
High praise for the delivery service.
-
more_restaurant_options
· 4.0% of reviews
Requests for more restaurant options.
Feature Requests
-
more_restaurant_options
· 4.0% of reviews
Requests for more restaurant options.
Bug Reports
-
app_crashes
· 4.0% of reviews
Reports of app crashes.
Competitive Position
Uber Eats faces competition from other food delivery apps like DoorDash, which users prefer for better customer service and lower fees.
Frequently asked questions about Uber Eats: Food & Groceries
What do Uber Eats: Food & Groceries users complain about most?
The most common complaint in Uber Eats: Food & Groceries reviews is customer_support (22% of reviews), followed by better_customer_support (21% of reviews) and delivery (16% of reviews). Issues with customer service responsiveness and problem resolution.
What do users like about Uber Eats: Food & Groceries?
Users praise Uber Eats: Food & Groceries most for delivery (16% of reviews), then great_delivery (16% of reviews) and more_restaurant_options (4% of reviews). Praise for the delivery service.
Is Uber Eats: Food & Groceries worth it?
Yes for most users: Uber Eats: Food & Groceries holds a 4.8 rating from 10,875,203 ratings. Uber Eats receives mixed reviews with a significant portion of users citing high costs and delivery issues as major pain points. While some users praise the delivery service, others express frustration with customer support and app crashes. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Uber Eats: Food & Groceries have?
Uber Eats: Food & Groceries gets about 640K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 28, 2026).
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