Swiggy: Food Instamart Dineout — Reviews & Insights
Swiggy
Analysis Summary
Swiggy has a mixed user experience with a significant number of complaints about delivery delays and poor customer support, despite praise for the variety of cuisines and discounts offered. The app's...
Rating Distribution
Pain Points
-
delivery
· 27.3% of reviews
Issues related to delivery delays and cancellations
-
customer support
· 13.7% of reviews
Problems with customer service responsiveness and resolution
-
app crashes
· 4.0% of reviews
Issues with the app crashing or becoming unresponsive
-
discounts
· 0.7% of reviews
Perceived lack of value in discounts offered
-
Instamart
· 5.0% of reviews
Issues with the Instamart service
-
user interface
· 2.3% of reviews
Issues with the app's user interface
-
more vegan options
Request for more vegan food options
-
variety of cuisines
Limited selection of cuisines offered
Praised Features
-
variety of cuisines
· 0.3% of reviews
Highly praised for the wide range of cuisines available
-
discounts
Promotional offers and discounts available
-
Instamart
· 0.3% of reviews
Highly praised for the convenience of Instamart service
Feature Requests
-
more vegan options
Request for additional vegan food options
Bug Reports
-
app crashes
· 3.7% of reviews
Issues with the app crashing frequently
Competitive Position
Swiggy maintains a strong market position due to its wide variety of cuisines but faces stiff competition from other delivery apps like Zomato.
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