Instacart: Groceries & Food — Reviews & Insights

Name: Instacart: Groceries & Food
Rating: 4.82 (4614327 reviews)

Maplebear Inc

★ 4.82 (4.6M) Food & Drink iOS Free

Or ask: Compare Instacart: Groceries & Food to its top alternatives What do Instacart: Groceries & Food users complain about most? Is Instacart: Groceries & Food still actively maintained? Best-rated Instacart: Groceries & Food alternative right now?

⚠ Sentiment Storm (moderate)

Rating

4.82

4.6M ratings

Reviews/Month

1000

Trend: declining

Last Updated

Jan 29, 2026

v9.1.0

Days Since Update

137

Aging

Analysis Summary

Instacart is praised for its convenience and fast delivery, but faces significant challenges with high pricing, service reliability, and user experience issues. Users are increasingly frustrated with additional fees and delivery delays, leading to mixed overall sentiment and a medium risk level for the app's long-term viability.

Rating Distribution

5★

48.0%

4★

7.0%

3★

13.0%

2★

4.0%

1★

28.0%

Pain Points

pricing · 5.0% of reviews
Concerns about the cost of using the service
Service · 3.0% of reviews
Issues with the delivery service
ux · 4.0% of reviews
User experience issues
delivery · 6.0% of reviews
Delivery speed and issues
shopper_communication · 3.0% of reviews
Communication issues with shoppers
delivery_speed · 6.0% of reviews
Perceived slow delivery speed
App crashes · 3.0% of reviews
Application crashes during use
Login issues
Problems with logging into the app
convenience · 2.0% of reviews
Lack of convenience features
product_variety
Limited product selection
remove_from_list · 2.0% of reviews
Difficulty removing items from the cart
priority_delivery · 1.0% of reviews
Issues with priority delivery options
More discounts · 1.0% of reviews
Desire for more discount options
Better address verification
Need for improved address verification

Praised Features

convenience · 21.0% of reviews
Ease of use and time-saving benefits
shopper_communication · 4.0% of reviews
Effective communication with shoppers
delivery_speed · 9.0% of reviews
Fast delivery service

Feature Requests

More discounts · 1.0% of reviews
Request for additional discount options
Better address verification
Request for improved address verification

Bug Reports

App crashes · 3.0% of reviews
Application crashes during use

Competitive Position

Instacart maintains a strong market position due to its extensive store partnerships and convenience, but faces competition from other delivery services that offer better pricing and reliability.