Instacart: Groceries & Food — Reviews & Insights

Name: Instacart: Groceries & Food
Rating: 4.82 (4781166 reviews)

Maplebear Inc

★ 4.82 (4.8M) Food & Drink iOS Free

Or ask: Compare Instacart: Groceries & Food to its top alternatives What do Instacart: Groceries & Food users complain about most? Is Instacart: Groceries & Food still actively maintained? Best-rated Instacart: Groceries & Food alternative right now?

☠ Zombie App ⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 57

Rating

4.82

4.8M ratings

Reviews/Month

1000

Trend: declining

Last Updated

Jan 29, 2026

v9.1.0

Days Since Update

227

Stale

Analysis Summary

Instacart is praised for its convenience and timely delivery, but faces challenges with pricing complaints, delivery delays, and app stability issues. Users appreciate the service but are frustrated by additional costs and late deliveries, leading to mixed sentiment and some churn. The app's freemium model is perceived as having high fees, contributing to user dissatisfaction.

Rating Distribution

5★

52.0%

4★

3.0%

3★

7.0%

2★

5.0%

1★

33.0%

Pain Points

pricing · 4.0% of reviews
Concerns about the cost of the service and additional fees.
delivery · 9.0% of reviews
Issues related to delivery times and accuracy.
ux · 5.0% of reviews
Problems with the app's user interface and experience.
shopper_communication · 8.0% of reviews
Issues with communication between users and shoppers.
delivery_speed · 7.0% of reviews
Concerns about the speed of delivery.
priority_delivery · 4.0% of reviews
Issues with priority delivery service.
More discounts
Desire for more discounts and promotions.
Better address verification
Need for better address verification to prevent delivery issues.
App crashes · 3.0% of reviews
Issues with the app crashing.

Praised Features

convenience · 20.0% of reviews
Ease of use and time-saving benefits.
shopper_communication · 9.0% of reviews
Effective communication with shoppers.
delivery_speed · 20.0% of reviews
Fast and timely delivery.

Feature Requests

More discounts
Request for more frequent discounts and promotions.
Better address verification
Request for improved address verification to prevent delivery issues.

Bug Reports

App crashes · 3.0% of reviews
Issues with the app crashing.

Competitive Position

Instacart maintains a strong market position due to its extensive network of partner stores and convenience, but faces competition from other delivery services that offer faster delivery times.