Postmates - Food Delivery reviews: complaints, praise and verdict
Uber Technologies, Inc.
Data as of October 27, 2026. Review analysis of 100 reviews generated October 27, 2026.
By the numbers (App Vulture estimates, data as of October 27, 2026)
Estimates come from App Vulture's chart-rank model, confidence medium; see how the estimate works.
Analysis Summary
Postmates is generally praised for its reliable delivery service and affordability, but faces significant challenges with customer service, delivery accuracy, and perceived high pricing. Users often cite these issues as reasons for churn, and the freemium model is viewed negatively due to hidden fees.
Rating Distribution
Pain Points
-
customer_service
· 10.0% of reviews
Issues related to the quality and responsiveness of customer support.
-
delivery
· 21.0% of reviews
Problems with the delivery process including late deliveries and incorrect orders.
-
pricing
· 6.0% of reviews
Concerns about the cost of services and hidden fees.
-
app_functionality
· 6.0% of reviews
Issues with the app's performance and usability.
Praised Features
-
delivery
· 15.0% of reviews
Praise for the delivery service and speed.
-
pricing
· 5.0% of reviews
Positive feedback on the affordability and promotions.
-
app_functionality
· 13.0% of reviews
Applause for the app's usability and features.
Feature Requests
-
customizable_orders
· 1.0% of reviews
Requests for more customization options in orders.
Bug Reports
-
app_functionality
· 6.0% of reviews
Reports of bugs affecting app functionality.
Competitive Position
Postmates holds a strong position in the food delivery market due to its extensive restaurant partnerships and reliable delivery service, but faces stiff competition from other major players.
Frequently asked questions about Postmates - Food Delivery
What do Postmates - Food Delivery users complain about most?
The most common complaint in Postmates - Food Delivery reviews is delivery (21% of reviews), followed by customer_service (10% of reviews) and pricing (6% of reviews). Problems with the delivery process including late deliveries and incorrect orders.
What do users like about Postmates - Food Delivery?
Users praise Postmates - Food Delivery most for delivery (15% of reviews), then app_functionality (13% of reviews) and pricing (5% of reviews). Praise for the delivery service and speed.
Is Postmates - Food Delivery worth it?
Yes for most users: Postmates - Food Delivery holds a 4.8 rating from 2,054,625 ratings. Postmates is generally praised for its reliable delivery service and affordability, but faces significant challenges with customer service, delivery accuracy, and perceived high pricing. Users often cite these issues as reasons for churn, and the freemium model is viewed negatively due to hidden fees. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Postmates - Food Delivery have?
Postmates - Food Delivery gets about 510K downloads per month, according to App Vulture's chart-rank estimate (medium confidence, data as of October 27, 2026).
Similar Apps
Looking for Alternatives?
See the best alternatives to Postmates - Food Delivery, with pricing comparisons and feature breakdowns.
Browse Apps Like Postmates - Food Delivery