Deliveroo: Food & Shopping reviews: complaints, praise and verdict
Deliveroo
Data as of October 21, 2026. Review analysis of 100 reviews generated October 21, 2026.
By the numbers (App Vulture estimates, data as of October 21, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Deliveroo is praised for its wide variety of restaurant options and fast delivery, but faces criticism for delivery issues, poor customer service, and app bugs. Pricing concerns and high fees contribute to user churn, while competitive pressures from Uber Eats and Just Eat pose ongoing challenges.
Rating Distribution
Pain Points
-
customer_service
· 2.0% of reviews
Issues related to the responsiveness and effectiveness of customer support.
-
delivery_issues
· 12.0% of reviews
Problems with delivery times, food temperature, and order accuracy.
-
app_bugs
· 13.0% of reviews
Technical issues within the app affecting user experience.
-
ux_sentiment
· 4.0% of reviews
User experience sentiment related to app interface and navigation.
-
payment_discounts
· 5.0% of reviews
Issues related to the availability and application of discounts.
-
delivery_speed
· 9.0% of reviews
Concerns about the speed of delivery.
-
payment_issues
· 5.0% of reviews
Problems with payment processing.
-
app_crashes
· 5.0% of reviews
Instances where the app crashes unexpectedly.
-
inaccurate_tracking
Issues with the accuracy of order tracking.
-
variety_of_options
Concerns about the range of available options.
-
variety_of_restaurants
Issues related to the range of available restaurants.
-
payment_declines
· 3.0% of reviews
Issues with payment declines.
Praised Features
-
variety_of_restaurants
High praise for the wide range of restaurant options.
-
delivery_speed
· 5.0% of reviews
Positive feedback on the speed of delivery.
-
ux_sentiment
· 8.0% of reviews
Positive sentiment towards the user experience.
Feature Requests
-
ability to rank alternatives
Request for the ability to rank alternative delivery options.
Bug Reports
-
app_crashes
· 5.0% of reviews
Reports of the app crashing unexpectedly.
Competitive Position
Deliveroo maintains a strong market position but faces stiff competition from other food delivery apps.
Frequently asked questions about Deliveroo: Food & Shopping
What do Deliveroo: Food & Shopping users complain about most?
The most common complaint in Deliveroo: Food & Shopping reviews is app_bugs (13% of reviews), followed by delivery_issues (12% of reviews) and delivery_speed (9% of reviews). Technical issues within the app affecting user experience.
What do users like about Deliveroo: Food & Shopping?
Users praise Deliveroo: Food & Shopping most for ux_sentiment (8% of reviews), then delivery_speed (5% of reviews) and variety_of_restaurants (0% of reviews). Positive sentiment towards the user experience.
Is Deliveroo: Food & Shopping worth it?
Yes for most users: Deliveroo: Food & Shopping holds a 4.6 rating from 1,455,125 ratings. Deliveroo is praised for its wide variety of restaurant options and fast delivery, but faces criticism for delivery issues, poor customer service, and app bugs. Pricing concerns and high fees contribute to user churn, while competitive pressures from Uber Eats and Just Eat pose ongoing challenges. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Deliveroo: Food & Shopping have?
Deliveroo: Food & Shopping gets about 1.4M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 21, 2026).
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