foodpanda: food & groceries — Reviews & Insights

Name: foodpanda: food & groceries
Rating: 4.06 (3570309 reviews)

Foodpanda GmbH a subsidiary of Delivery Hero SE

★ 4.06 (3.6M) Food And Drink Android Free

Or ask: Compare foodpanda: food & groceries to its top alternatives What do foodpanda: food & groceries users complain about most? Is foodpanda: food & groceries still actively maintained? Best-rated foodpanda: food & groceries alternative right now?

⚠ Sentiment Storm (severe)

Rating

4.06

3.6M ratings

Reviews/Month

2000

Trend: declining

Last Updated

Mar 6, 2026

v26.8.0

Days Since Update

102

Aging

Analysis Summary

Foodpanda receives mixed reviews, with common praise for its variety of restaurants and delivery speed, but frequent complaints about delivery delays, poor customer service, and app crashes. Users are leaving primarily due to delivery issues, and the app’s freemium model with ads is viewed variably. While it holds a strong market position, it faces competitive threats from other delivery services.

Rating Distribution

5★

25.5%

4★

1.5%

3★

2.5%

2★

1.5%

1★

69.0%

Pain Points

customer_service · 5.0% of reviews
Issues related to the responsiveness and effectiveness of customer support.
delivery · 12.0% of reviews
Problems with the delivery process, including delays and incorrect orders.
payment_issues · 3.0% of reviews
Problems encountered during the payment process.
cancellation_option · 2.0% of reviews
Difficulties in canceling orders.
delivery_speed · 11.0% of reviews
Concerns about the speed of delivery.
variety_of_food
Lack of variety in food options.
app_crashes · 3.0% of reviews
Instances where the app crashes or freezes.
ease_of_ordering · 4.0% of reviews
Difficulties in ordering food through the app.
variety_of_restaurants
Limited selection of restaurants.
promotions · 3.0% of reviews
Issues with promotional offers and discounts.
rider_tracking · 1.0% of reviews
Lack of effective rider tracking.

Praised Features

variety_of_restaurants · 3.0% of reviews
High praise for the wide range of restaurant options.
delivery_speed · 16.0% of reviews
Positive feedback on the speed of delivery.
promotions · 4.0% of reviews
Appeal of frequent promotions and discounts.
ease_of_ordering · 11.0% of reviews
Simplicity and ease of the ordering process.

Feature Requests

rider_tracking · 1.0% of reviews
Requests for better rider tracking capabilities.

Bug Reports

app_crashes · 3.0% of reviews
Reports of the app crashing or freezing.

Competitive Position

Foodpanda maintains a strong market presence with a wide variety of restaurants and competitive pricing, but faces stiff competition from other delivery apps like grabfood.