foodpanda: food & groceries — Reviews & Insights
Foodpanda GmbH a subsidiary of Delivery Hero SE
Analysis Summary
Foodpanda is praised for its wide variety of restaurant options and fast delivery, but faces criticism for poor customer service, high delivery charges, and app crashes. Users are also concerned about hidden fees and delivery delays, leading to mixed overall sentiment.
Rating Distribution
Pain Points
-
customer_service
· 2.0% of reviews
Issues with customer support responsiveness and effectiveness
-
delivery
· 6.0% of reviews
Problems with delivery delays and inaccurate delivery times
-
payment_issues
· 5.0% of reviews
Complaints about hidden fees and extra charges
-
cancellation_option
· 5.0% of reviews
Difficulty in canceling orders
-
delivery_speed
· 6.0% of reviews
Slow delivery speed
-
variety_of_food
Limited variety of food options
-
app_crashes
· 1.0% of reviews
App crashes and freezes
-
ease_of_ordering
· 1.0% of reviews
Complexity in ordering process
-
variety_of_restaurants
Limited variety of restaurants
-
promotions
Issues with promotional offers
-
rider_tracking
· 1.0% of reviews
Lack of rider tracking feature
Praised Features
-
variety_of_restaurants
· 14.0% of reviews
Wide range of restaurant options
-
delivery_speed
· 20.0% of reviews
Fast and reliable delivery
-
promotions
· 4.0% of reviews
Frequent promotions and discounts
Feature Requests
-
rider_tracking
Rider tracking feature
Bug Reports
-
app_crashes
· 1.0% of reviews
App crashes and freezes
Competitive Position
Foodpanda maintains a strong market presence due to its wide variety of restaurants and fast delivery, but faces competition from other apps with better customer service and lower delivery fees.
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