foodpanda: food & groceries reviews: complaints, praise and verdict
Foodpanda GmbH a subsidiary of Delivery Hero SE
Data as of October 26, 2026. Review analysis of 100 reviews generated October 26, 2026.
By the numbers (App Vulture estimates, data as of October 26, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Foodpanda has a mixed user experience with significant pain points in customer service, delivery, and payment issues. While praised for its variety of restaurants and delivery speed, ongoing bugs and crashes contribute to user churn. The app's freemium model with ads is generally accepted, but there are concerns about intrusive ads and subscription issues. Competitive pressures are notable, and the app faces medium-level risk due to persistent operational challenges.
Rating Distribution
Pain Points
-
customer_service
· 9.0% of reviews
Issues related to the quality and responsiveness of customer support.
-
delivery
· 6.0% of reviews
Problems with the delivery process, including delays and incorrect deliveries.
-
payment_issues
· 5.0% of reviews
Problems encountered during the payment process.
-
cancellation_option
· 5.0% of reviews
Difficulties in canceling orders.
-
delivery_speed
· 5.0% of reviews
Perceived slowness in delivery.
-
variety_of_food
Limited selection of food options.
-
app_crashes
· 6.0% of reviews
Instances where the app crashes or becomes unresponsive.
-
ease_of_ordering
· 1.0% of reviews
Difficulty in navigating and placing orders.
-
variety_of_restaurants
Limited selection of restaurants.
-
promotions
· 2.0% of reviews
Issues with promotional offers and discounts.
-
rider_tracking
· 1.0% of reviews
Lack of real-time tracking for riders.
Praised Features
-
variety_of_restaurants
· 2.0% of reviews
Wide range of restaurants available for ordering.
-
delivery_speed
· 3.0% of reviews
Fast and efficient delivery service.
-
promotions
· 1.0% of reviews
Attractive promotional offers and discounts.
Feature Requests
-
rider_tracking
· 1.0% of reviews
Real-time tracking of delivery riders.
Bug Reports
-
app_crashes
· 6.0% of reviews
Instances where the app crashes or becomes unresponsive.
Competitive Position
Foodpanda maintains a strong presence in the Asian food delivery market but faces stiff competition from other regional players.
Frequently asked questions about foodpanda: food & groceries
What do foodpanda: food & groceries users complain about most?
The most common complaint in foodpanda: food & groceries reviews is customer_service (9% of reviews), followed by delivery (6% of reviews) and app_crashes (6% of reviews). Issues related to the quality and responsiveness of customer support.
What do users like about foodpanda: food & groceries?
Users praise foodpanda: food & groceries most for delivery_speed (3% of reviews), then variety_of_restaurants (2% of reviews) and promotions (1% of reviews). Fast and efficient delivery service.
Is foodpanda: food & groceries worth it?
Mixed: foodpanda: food & groceries holds a 4.0 rating from 3,580,303 ratings, and the most common complaint is customer_service. Foodpanda has a mixed user experience with significant pain points in customer service, delivery, and payment issues. While praised for its variety of restaurants and delivery speed, ongoing bugs and crashes contribute to user churn. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does foodpanda: food & groceries have?
foodpanda: food & groceries gets about 2M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 26, 2026).
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