foodpanda: food & groceries — Reviews & Insights
Foodpanda GmbH a subsidiary of Delivery Hero SE
Analysis Summary
foodpanda has a mixed user experience with common complaints about delivery delays and customer service issues, but is praised for its wide variety of restaurants and fast delivery. Users request...
Rating Distribution
Pain Points
-
customer_service
· 12.0% of reviews
Issues related to the responsiveness and effectiveness of customer support.
-
delivery
· 23.7% of reviews
Problems with delivery times, missing items, and cancellations.
-
payment_issues
· 8.3% of reviews
Problems related to payment processing and refunds.
-
delivery_speed
· 16.7% of reviews
Concerns about the speed of food delivery.
-
cancellation_option
· 7.7% of reviews
Lack of an option to cancel orders.
-
rider_tracking
· 3.0% of reviews
Issues with tracking the delivery rider.
-
duplicate_orders
· 4.7% of reviews
Issues with duplicate orders being placed.
-
payment_method_glitches
· 5.0% of reviews
Problems with payment method selection and processing
-
variety_of_food
· 1.0% of reviews
Limited variety of food options.
-
app_crashes
· 6.3% of reviews
Instances where the app crashes or becomes unresponsive.
-
ease_of_ordering
· 12.0% of reviews
Difficulty in placing orders through the app.
-
variety_of_restaurants
· 0.3% of reviews
Limited selection of restaurants.
-
dine_in_option
· 2.0% of reviews
Lack of dine-in options.
-
promotions
· 3.7% of reviews
Issues with promotional offers and discounts.
Praised Features
-
variety_of_restaurants
· 1.3% of reviews
High variety of restaurants available for ordering.
-
delivery_speed
· 3.0% of reviews
Fast and efficient delivery service.
-
promotions
· 0.7% of reviews
Attractive promotional offers and discounts.
-
ease_of_ordering
· 2.7% of reviews
Simple and user-friendly ordering process.
Feature Requests
-
dine_in_option
· 0.3% of reviews
Option to order for dine-in.
-
rider_tracking
· 0.3% of reviews
Ability to track the delivery rider.
Bug Reports
-
app_crashes
· 5.7% of reviews
The app crashes frequently.
Competitive Position
Foodpanda faces stiff competition from other delivery apps, particularly in areas where service quality and reliability are major concerns.
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