DoorDash: Food, Grocery, More — Reviews & Insights

Name: DoorDash: Food, Grocery, More
Rating: 4.66 (6185414 reviews)

DoorDash

★ 4.66 (6.2M) Food And Drink Android Free

Or ask: Compare DoorDash: Food, Grocery, More to its top alternatives What do DoorDash: Food, Grocery, More users complain about most? Is DoorDash: Food, Grocery, More still actively maintained? Best-rated DoorDash: Food, Grocery, More alternative right now?

☠ Zombie App ⚠ Sentiment Storm (severe) ⚡ Disruption Score: 59

Rating

4.66

6.2M ratings

Reviews/Month

6000

Trend: declining

Last Updated

Mar 2, 2026

v15.265.1

Days Since Update

195

Stale

Analysis Summary

DoorDash is praised for its fast delivery and wide selection of restaurants, but faces significant criticism over high delivery fees, poor customer service, and delivery inaccuracies. Users express frustration with pricing and delivery issues, leading to mixed sentiment and potential churn.

Rating Distribution

5★

31.0%

4★

8.0%

3★

10.5%

2★

6.5%

1★

44.0%

Pain Points

pricing · 17.0% of reviews
Users express dissatisfaction with high delivery fees and inflated prices.
delivery_accuracy · 11.0% of reviews
Issues with incorrect or missing items in orders.
customer_service · 12.0% of reviews
Users report poor customer service and difficulty getting refunds.
delivery_service · 17.0% of reviews
Problems with late or missing deliveries.
payment_processing · 2.0% of reviews
Issues with credit card processing and app sensitivity.
dashpass · 7.0% of reviews
Concerns about Dashpass pricing and value.
app_crashes · 4.0% of reviews
Reports of app crashes and instability.

Praised Features

delivery_speed · 3.0% of reviews
Users appreciate the quick delivery service.
Wide selection of restaurants and products · 2.0% of reviews
Users value the extensive menu and product variety.
Smooth and reliable app performance · 1.0% of reviews
Users highlight the app's stability and ease of use.

Feature Requests

tracking_mileage
Requests for tracking delivery drivers' mileage.
customization_options · 1.0% of reviews
Requests for more customization in orders.

Bug Reports

app_crashes · 4.0% of reviews
Reports of app crashes and instability.

Competitive Position

DoorDash maintains a strong market position due to its extensive restaurant selection and delivery speed, but faces competition from other delivery services.