DoorDash: Food, Grocery, More — Reviews & Insights

Name: DoorDash: Food, Grocery, More
Rating: 4.66 (5965398 reviews)

DoorDash

★ 4.66 (6M) Food And Drink Android Free

Or ask: Compare DoorDash: Food, Grocery, More to its top alternatives What do DoorDash: Food, Grocery, More users complain about most? Is DoorDash: Food, Grocery, More still actively maintained? Best-rated DoorDash: Food, Grocery, More alternative right now?

⚠ Sentiment Storm (moderate)

Rating

4.66

6M ratings

Reviews/Month

6000

Trend: declining

Last Updated

Mar 2, 2026

v15.265.1

Days Since Update

105

Aging

Analysis Summary

DoorDash has a wide selection of restaurants and stores, but users frequently complain about high costs, app crashes, and poor customer service. Negative sentiment towards pricing and updates contribute to a medium level of platform risk, while competition from Uber Eats poses a challenge.

Rating Distribution

5★

44.0%

4★

3.5%

3★

6.5%

2★

9.5%

1★

36.5%

Pain Points

pricing · 9.0% of reviews
Concerns about the cost of delivery and service fees.
delivery_speed · 5.0% of reviews
Issues with the speed of delivery.
app_functionality · 7.0% of reviews
Problems with the app's performance and usability.
customer_service · 9.0% of reviews
Negative experiences with customer support.
delivery_accuracy · 6.0% of reviews
Issues with correct delivery of orders.
driver_reviews · 8.0% of reviews
Negative experiences with delivery drivers.
payment_processing · 3.0% of reviews
Issues with payment methods and processing.
delivery_service · 9.0% of reviews
General dissatisfaction with delivery service.
dashpass · 1.0% of reviews
Issues with DashPass membership.
variety
Limited selection of restaurants and stores.
tracking_mileage
Lack of tracking for mileage.
customization_options
Limited customization options.
app_crashes · 3.0% of reviews
App crashes and freezes.
ease_of_use
Difficulty in using the app.
ux_sentiment · 2.0% of reviews
User experience sentiment.
pricing_sentiment · 8.0% of reviews
Sentiment about pricing.
update_sentiment · 1.0% of reviews
Sentiment about app updates.

Praised Features

delivery_speed · 8.0% of reviews
Quick and efficient delivery service.
variety
Wide selection of restaurants and stores.
app_functionality · 1.0% of reviews
Smooth and functional app experience.
customer_service · 4.0% of reviews
Good customer support and service.
dashpass · 4.0% of reviews
Benefits of DashPass membership.

Feature Requests

tracking_mileage
Request for mileage tracking for drivers.
customization_options
Request for more customization options.

Bug Reports

app_crashes · 3.0% of reviews
App crashes and freezes.
payment_processing · 3.0% of reviews
Issues with payment methods and processing.

Competitive Position

DoorDash maintains a strong market position with a wide variety of restaurants and stores. However, pricing and service issues pose challenges against competitors like Uber Eats.