DoorDash: Food, Grocery, More — Reviews & Insights

Name: DoorDash: Food, Grocery, More
Rating: 4.77 (22785404 reviews)

DoorDash, Inc.

★ 4.77 (22.8M) Food & Drink iOS Free

Or ask: Compare DoorDash: Food, Grocery, More to its top alternatives What do DoorDash: Food, Grocery, More users complain about most? Is DoorDash: Food, Grocery, More still actively maintained? Best-rated DoorDash: Food, Grocery, More alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 62

Rating

4.77

22.8M ratings

Reviews/Month

100

Trend: declining

Last Updated

Feb 2, 2026

v8.4.0

Days Since Update

179

Aging

Analysis Summary

DoorDash is widely praised for its extensive variety of restaurants and stores, but faces significant criticism regarding high prices, excessive fees, and delivery issues. Customer support and app functionality also receive mixed reviews. The app's freemium model is perceived negatively, and users frequently mention leaving the service due to pricing concerns.

Rating Distribution

5★

36.0%

4★

4.0%

3★

10.0%

2★

5.0%

1★

45.0%

Pain Points

delivery_issues · 26.0% of reviews
Issues related to delivery delays, wrong orders, and delivery failures.
pricing · 15.0% of reviews
Concerns about high prices, excessive fees, and hidden costs.
customer_support · 15.0% of reviews
Issues with customer service, including unresponsive support and poor resolution of issues.
app_functionality · 3.0% of reviews
Problems with the app's interface, search functionality, and overall usability.
food_quality
Complaints about the quality and temperature of delivered food.
DashPass · 5.0% of reviews
Issues related to the DashPass subscription service.
variety_of_options · 7.0% of reviews
Concerns about the variety of available options and menu items.
user_interface · 3.0% of reviews
Issues with the app's layout and navigation.
better_delivery_tracking
Requests for improved delivery tracking features.
payment_issues · 1.0% of reviews
Problems related to payment methods and processing.
custom_instructions · 9.0% of reviews
Issues with handling custom delivery instructions.
app_crashes · 4.0% of reviews
Reports of the app crashing or freezing.
delivery_speed · 5.0% of reviews
Concerns about the speed of delivery.

Praised Features

variety · 2.0% of reviews
Appreciation for the wide range of available restaurants and grocery stores.
food_quality · 7.0% of reviews
Positive comments about the quality of delivered food.

Feature Requests

better_support
Requests for improved customer support.
refund_policy
Requests for a clearer and more favorable refund policy.

Bug Reports

app_crashes · 4.0% of reviews
Reports of the app crashing or freezing.

Competitive Position

DoorDash maintains a strong market position due to its extensive variety of restaurants and stores, but faces competition from other delivery apps that offer better pricing and customer service.