DoorDash: Food, Grocery, More reviews: complaints, praise and verdict
DoorDash, Inc.
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
DoorDash has a wide variety of restaurants and stores available, which users appreciate, but high fees and delivery issues are major pain points leading to mixed user sentiment and some churn. The subscription model for DashPass is viewed negatively, and competition from other delivery apps poses a medium-level risk to its viability.
Rating Distribution
Pain Points
-
delivery_issues
· 23.0% of reviews
Issues with delivery accuracy and timeliness
-
pricing
· 13.0% of reviews
Concerns about high fees and overall cost
-
customer_support
· 4.0% of reviews
Problems with customer service responsiveness and resolution
-
app_functionality
· 6.0% of reviews
Issues with app performance and usability
-
food_quality
· 5.0% of reviews
Concerns about the quality and temperature of delivered food
-
DashPass
· 8.0% of reviews
Issues related to DashPass subscription
-
variety_of_options
Limited selection of restaurants and stores
-
user_interface
· 2.0% of reviews
Issues with the app's interface and navigation
-
better_delivery_tracking
· 1.0% of reviews
Requests for improved delivery tracking
-
payment_issues
· 1.0% of reviews
Problems with payment methods and processing
-
custom_instructions
· 3.0% of reviews
Issues with handling custom delivery instructions
-
app_crashes
· 2.0% of reviews
Reports of app crashes and freezes
-
delivery_speed
· 4.0% of reviews
Concerns about the speed of delivery
Praised Features
-
variety
· 1.0% of reviews
Wide range of restaurants and stores available
-
food_quality
· 2.0% of reviews
High-quality and fresh food
Feature Requests
-
better_support
Requests for improved customer support
-
refund_policy
· 2.0% of reviews
Requests for clearer and more favorable refund policies
Bug Reports
-
app_crashes
· 2.0% of reviews
Reports of app crashes and freezes
Competitive Position
DoorDash maintains a strong market position due to its wide variety of options and extensive network, but faces stiff competition and needs to address pricing and service issues to maintain its edge.
Frequently asked questions about DoorDash: Food, Grocery, More
What do DoorDash: Food, Grocery, More users complain about most?
The most common complaint in DoorDash: Food, Grocery, More reviews is delivery_issues (23% of reviews), followed by pricing (13% of reviews) and DashPass (8% of reviews). Issues with delivery accuracy and timeliness.
What do users like about DoorDash: Food, Grocery, More?
Users praise DoorDash: Food, Grocery, More most for food_quality (2% of reviews), then variety (1% of reviews). High-quality and fresh food.
Is DoorDash: Food, Grocery, More worth it?
Yes for most users: DoorDash: Food, Grocery, More holds a 4.8 rating from 23,488,459 ratings. DoorDash has a wide variety of restaurants and stores available, which users appreciate, but high fees and delivery issues are major pain points leading to mixed user sentiment and some churn. The subscription model for DashPass is viewed negatively, and competition from other delivery apps poses a medium-level risk to its viability. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does DoorDash: Food, Grocery, More have?
DoorDash: Food, Grocery, More gets about 860K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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