Zepto: Groceries in minutes — Reviews & Insights
Zepto Marketplace Private Limited
Analysis Summary
Zepto is praised for its quick delivery and wide product variety, but struggles with delivery issues, customer support, and product quality. Users are mixed about the pricing, and there are requests for additional payment options. The app faces medium risk due to performance issues and competitive pressures.
Rating Distribution
Pain Points
-
delivery_issues
· 3.0% of reviews
Issues with timely and accurate delivery of orders.
-
customer_support
· 3.0% of reviews
Problems with handling customer service inquiries.
-
product_quality
· 2.0% of reviews
Concerns about the quality and condition of delivered products.
-
pricing_issues
· 1.0% of reviews
Perceived high prices or hidden costs.
-
app_crashes
· 2.0% of reviews
Application crashes and instability.
Praised Features
-
quick_delivery
· 7.0% of reviews
Fast and timely delivery of orders.
-
product_variety
Wide range of products available.
-
price_competitiveness
Affordable pricing compared to competitors.
Feature Requests
-
cash_on_delivery
Option to pay cash upon delivery.
-
third_party_upi_payment
Support for third-party UPI payments.
Bug Reports
-
app_crashes
· 2.0% of reviews
Application crashes and instability.
Competitive Position
Zepto holds a strong market position with a wide product range and fast delivery, but faces stiff competition from other quick commerce services.
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