Zepto: Groceries in minutes — Reviews & Insights
Zepto Marketplace Private Limited
Analysis Summary
Zepto is praised for its quick delivery and wide product variety, but faces challenges with delivery issues, customer support, and product quality. Users appreciate competitive pricing but desire more payment options and better delivery personnel training.
Rating Distribution
Pain Points
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delivery_issues
· 13.0% of reviews
Issues related to delivery delays, incorrect deliveries, and uncooperative delivery personnel.
-
customer_support
· 5.0% of reviews
Problems with handling complaints, refunds, and exchanges.
-
product_quality
· 8.0% of reviews
Concerns about the quality and freshness of delivered products.
-
pricing_issues
Perceived high prices or hidden charges.
-
app_crashes
· 3.0% of reviews
Issues with the app crashing or malfunctioning.
Praised Features
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quick_delivery
· 5.0% of reviews
Praise for the speed and efficiency of delivery.
-
product_variety
· 1.0% of reviews
Appreciation for the wide range of products available.
-
price_competitiveness
· 4.0% of reviews
Recognition of competitive pricing.
Feature Requests
-
cash_on_delivery
· 1.0% of reviews
Request for cash on delivery option.
-
third_party_upi_payment
Request for third-party UPI payment option.
Bug Reports
-
app_crashes
· 3.0% of reviews
Issues with the app crashing or malfunctioning.
Competitive Position
Zepto is positioned as a fast and reliable quick commerce app, but faces stiff competition from other players in the market.
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