Zepto: Groceries in minutes reviews: complaints, praise and verdict
Zepto Marketplace Private Limited
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Zepto is highly praised for its quick delivery and wide product variety, but faces challenges with delivery accuracy, customer support, and product quality. Users appreciate the competitive pricing, but some feature requests and app bugs are noted.
Rating Distribution
Pain Points
-
delivery_issues
· 3.0% of reviews
Issues with timely and accurate delivery of orders
-
customer_support
· 8.0% of reviews
Problems with handling customer complaints and issues
-
product_quality
· 5.0% of reviews
Concerns about the condition and quality of delivered products
-
pricing_issues
Disputes over pricing and hidden fees
Praised Features
-
quick_delivery
· 8.0% of reviews
Praise for the speed of delivery
-
product_variety
Appreciation for the wide range of products available
-
price_competitiveness
· 2.0% of reviews
Recognition of competitive pricing
Feature Requests
-
cash_on_delivery
Request for cash on delivery option
-
third_party_upi_payment
Request for third-party UPI payment integration
Bug Reports
-
app_crashes
Reports of the app crashing
Competitive Position
Zepto is positioned as a fast and reliable quick commerce app with competitive pricing, but faces stiff competition from other established players.
Frequently asked questions about Zepto: Groceries in minutes
What do Zepto: Groceries in minutes users complain about most?
The most common complaint in Zepto: Groceries in minutes reviews is customer_support (8% of reviews), followed by product_quality (5% of reviews) and delivery_issues (3% of reviews). Problems with handling customer complaints and issues.
What do users like about Zepto: Groceries in minutes?
Users praise Zepto: Groceries in minutes most for quick_delivery (8% of reviews), then price_competitiveness (2% of reviews) and product_variety (0% of reviews). Praise for the speed of delivery.
Is Zepto: Groceries in minutes worth it?
Yes for most users: Zepto: Groceries in minutes holds a 4.6 rating from 4,988,320 ratings. Zepto is highly praised for its quick delivery and wide product variety, but faces challenges with delivery accuracy, customer support, and product quality. Users appreciate the competitive pricing, but some feature requests and app bugs are noted. Reviews describe pricing as positive.
How many monthly downloads does Zepto: Groceries in minutes have?
Zepto: Groceries in minutes gets about 1.9M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
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