Zepto: Groceries in minutes — Reviews & Insights
Zepto Marketplace Private Limited
Analysis Summary
Zepto is praised for its quick delivery and product variety but struggles with delivery delays, poor customer support, and product quality issues. Users appreciate competitive pricing but express frustration with unresolved complaints and lack of proper customer service.
Rating Distribution
Pain Points
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delivery_issues
· 5.0% of reviews
Issues related to delivery delays and order cancellations
-
customer_support
· 11.0% of reviews
Problems with customer service and resolution of issues
-
product_quality
· 6.0% of reviews
Concerns about the quality and condition of delivered products
-
pricing_issues
Perceived issues with pricing transparency and hidden charges
-
app_crashes
Issues with app stability and crashes
Praised Features
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quick_delivery
· 7.0% of reviews
Praise for the speed of delivery
-
product_variety
Variety of products available for purchase
-
price_competitiveness
· 2.0% of reviews
Competitive pricing compared to other services
Feature Requests
-
cash_on_delivery
Request for cash on delivery option
-
third_party_upi_payment
Request for third-party UPI payment integration
Bug Reports
-
app_crashes
Issues with app stability and crashes
Competitive Position
Zepto is positioned as a fast and affordable quick commerce service but faces stiff competition from established players.
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