Grubhub: Food Delivery — Reviews & Insights
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⚠ Sentiment Storm (severe)
⚡ Disruption Score: 56
Rating
4.75
4.6M ratings
Reviews/Month
238
Trend: declining
Last Updated
Feb 5, 2026
v2026.5.1
Days Since Update
85
Active
Analysis Summary
Grubhub has a wide selection of restaurants and offers no fees on large orders, but frequent delivery delays and incorrect orders are major issues causing user dissatisfaction. Mixed pricing...
Rating Distribution
Pain Points
-
performance
· 34.0% of reviews
Issues with delivery delays and cancellations
-
pricing
· 6.0% of reviews
Concerns about delivery fees and pricing
-
ux
· 13.3% of reviews
App crashes and login issues
Praised Features
-
wide restaurant selection
· 2.7% of reviews
Variety of restaurants available
-
no fees on $50+ orders
· 4.3% of reviews
No delivery or service fees on large orders
Feature Requests
-
better food protection
· 5.7% of reviews
Improvements to ensure food is delivered in good condition
Bug Reports
-
app crashes
· 4.7% of reviews
Application crashes and freezes
Competitive Position
Grubhub maintains a strong market presence due to its wide restaurant selection but faces stiff competition from other delivery services.
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