Grubhub: Food Delivery reviews: complaints, praise and verdict
GrubHub.com
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Grubhub has a wide selection of restaurants but suffers from frequent delivery delays, high fees, and app crashes, leading to negative user sentiment and high churn rates. Competitive pressure from other food delivery services further threatens its market position.
Rating Distribution
Pain Points
-
performance
· 21.0% of reviews
Delayed or missing deliveries
-
ux
· 9.0% of reviews
App usability issues
-
pricing
· 5.0% of reviews
High fees and unexpected charges
Praised Features
-
wide restaurant selection
· 2.0% of reviews
Variety of restaurants available
-
no fees on $50+ orders
· 1.0% of reviews
No delivery or service fees on large orders
Feature Requests
-
better food protection
Improvements to ensure food arrives hot and fresh
Bug Reports
-
app crashes
· 2.0% of reviews
Application crashes during use
Competitive Position
Grubhub faces strong competition from other major food delivery apps, particularly in terms of pricing and customer service.
Frequently asked questions about Grubhub: Food Delivery
What do Grubhub: Food Delivery users complain about most?
The most common complaint in Grubhub: Food Delivery reviews is performance (21% of reviews), followed by ux (9% of reviews) and pricing (5% of reviews). Delayed or missing deliveries.
What do users like about Grubhub: Food Delivery?
Users praise Grubhub: Food Delivery most for wide restaurant selection (2% of reviews), then no fees on $50+ orders (1% of reviews). Variety of restaurants available.
Is Grubhub: Food Delivery worth it?
Yes for most users: Grubhub: Food Delivery holds a 4.8 rating from 4,689,999 ratings. Grubhub has a wide selection of restaurants but suffers from frequent delivery delays, high fees, and app crashes, leading to negative user sentiment and high churn rates. Competitive pressure from other food delivery services further threatens its market position. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Grubhub: Food Delivery have?
Grubhub: Food Delivery gets about 770K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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