Uber Eats: Food and Grocery — Reviews & Insights

Name: Uber Eats: Food and Grocery
Rating: 4.64 (7831106 reviews)

Uber Technologies, Inc.

★ 4.64 (7.8M) Food And Drink Android Free

Or ask: Compare Uber Eats: Food and Grocery to its top alternatives What do Uber Eats: Food and Grocery users complain about most? Is Uber Eats: Food and Grocery still actively maintained? Best-rated Uber Eats: Food and Grocery alternative right now?

☠ Zombie App ⚠ Sentiment Storm (severe) ⚡ Disruption Score: 58

Rating

4.64

7.8M ratings

Reviews/Month

6000

Trend: declining

Last Updated

Mar 2, 2026

v6.312.10002

Days Since Update

196

Stale

Analysis Summary

Uber Eats receives mixed reviews, with common complaints about delivery issues and customer service. Users appreciate the ease of use and variety of options but are frustrated by high costs and hidden fees. The app's freemium model is viewed negatively, and ongoing delivery problems pose a medium risk to its viability.

Rating Distribution

5★

33.0%

4★

5.0%

3★

6.5%

2★

6.5%

1★

49.0%

Pain Points

delivery issues · 14.0% of reviews
Problems with timely and accurate delivery of food orders
customer service · 7.0% of reviews
Issues with handling complaints and support requests
pricing · 6.0% of reviews
Concerns about high costs and hidden fees
app functionality · 10.0% of reviews
Problems with the app's usability and performance
delivery speed · 12.0% of reviews
Issues with the speed of food delivery
payment issues · 5.0% of reviews
Problems with payment processing and refunds
order cancellation issues · 8.0% of reviews
Problems with canceling orders and getting refunds
AI chatbot · 2.0% of reviews
Issues with the automated customer support chatbot
order changes · 4.0% of reviews
Problems with modifying or canceling orders
app crashes · 5.0% of reviews
Instances where the app crashes or freezes
better discounts · 2.0% of reviews
Desire for more attractive discounts and offers
variety of options · 1.0% of reviews
Limited selection of restaurants and food options

Praised Features

ease of use
How easy it is to use the app
delivery speed · 4.0% of reviews
How quickly food is delivered
variety of options
Wide range of restaurants and food choices
discounts · 1.0% of reviews
Promotional offers and discounts provided

Feature Requests

dark mode
Request for a dark mode option

Bug Reports

Competitive Position

Uber Eats faces stiff competition from other food delivery services, but its wide range of options and established brand can help maintain market share.