Uber Eats: Food and Grocery — Reviews & Insights

Name: Uber Eats: Food and Grocery
Rating: 4.64 (7686868 reviews)

Uber Technologies, Inc.

★ 4.64 (7.7M) Food And Drink Android Free

Or ask: Compare Uber Eats: Food and Grocery to its top alternatives What do Uber Eats: Food and Grocery users complain about most? Is Uber Eats: Food and Grocery still actively maintained? Best-rated Uber Eats: Food and Grocery alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 57

Rating

4.64

7.7M ratings

Reviews/Month

3000

Trend: declining

Last Updated

Mar 2, 2026

v6.312.10002

Days Since Update

150

Aging

Analysis Summary

Uber Eats has a mixed user experience with many praising its ease of use and variety of options, but significant complaints about delivery issues, high pricing, and app functionality problems. The primary reason for churn appears to be dissatisfaction with pricing, while the business model is viewed negatively. The app faces medium risk due to recurring delivery issues and pricing concerns, and competes strongly in the market despite unfavorable mentions from users.

Rating Distribution

5★

30.5%

4★

5.0%

3★

4.0%

2★

4.5%

1★

56.0%

Pain Points

delivery issues · 11.0% of reviews
Problems with delivery such as missing items or late deliveries.
customer service · 15.0% of reviews
Issues with handling complaints and customer support.
pricing · 8.0% of reviews
Concerns about the cost of delivery and overall pricing.
app functionality · 7.0% of reviews
Problems with the app's performance and features.
order cancellation issues · 6.0% of reviews
Difficulties in canceling orders.
delivery speed · 6.0% of reviews
Concerns about the speed of delivery.
payment issues · 5.0% of reviews
Problems with payment methods and transactions.
better discounts · 4.0% of reviews
Desire for more discounts and promotions.
order changes
Difficulty in modifying orders.
app crashes · 1.0% of reviews
Instances of the app crashing.
AI chatbot · 1.0% of reviews
Issues with the AI chatbot support.
variety of options
Lack of variety in food and grocery options.

Praised Features

ease of use · 6.0% of reviews
How easy it is to navigate and use the app.
delivery speed · 1.0% of reviews
How fast the food is delivered.
variety of options · 2.0% of reviews
The range of restaurants and grocery stores available.
discounts · 6.0% of reviews
Promotions and discounts offered.

Feature Requests

dark mode
Request for a dark mode option.

Bug Reports

Competitive Position

Uber Eats maintains a strong market position due to its wide variety of options and extensive network, but faces stiff competition from other delivery services.