Shop: All your favorite brands — Reviews & Insights
Shopify Inc.
Analysis Summary
Shop has a high overall rating but faces significant pain points related to delivery issues, package tracking, and user experience. While users appreciate the package tracking feature and customer...
Rating Distribution
Pain Points
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delivery_issues
· 17.7% of reviews
Users report problems with delayed or missing deliveries.
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package_tracking
· 15.3% of reviews
Users report inaccuracies in package tracking information.
-
app_crashes
· 4.0% of reviews
The app crashes or fails to function properly.
-
notifications
· 1.3% of reviews
Users report receiving too many notifications.
-
easy_checkout
· 3.3% of reviews
Issues with the checkout process.
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dark_mode
Lack of dark mode feature.
Praised Features
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package_tracking
· 13.3% of reviews
Users appreciate the package tracking feature.
-
customer_service
· 1.7% of reviews
Users commend the customer service.
Feature Requests
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dark_mode
Users request a dark mode feature.
Bug Reports
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app_crashes
· 4.0% of reviews
Users report the app crashing frequently.
-
search_bar
· 6.0% of reviews
Users report issues with the search bar.
Competitive Position
The app faces competition from established payment platforms like PayPal but maintains a strong market position due to its unique package tracking and checkout features.
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