Etsy, Inc.
Data as of October 29, 2026. Review analysis of 100 reviews generated October 29, 2026.
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Etsy is highly praised for its unique, handmade products and customization options, but faces challenges with high shipping costs, inconsistent customer service, and app crashes, which contribute to mixed user sentiment and potential churn.
High shipping costs
Poor customer service
App crashes
Unique and handmade items
Customizable products
Better search functionality
Application crashes
Etsy maintains a strong position in the marketplace for unique, handmade items, but faces competition from other platforms offering similar products.
The most common complaint in Etsy: Shop from Real People reviews is shipping_costs (3% of reviews), followed by customer_service (1% of reviews) and bugs (1% of reviews). High shipping costs.
Users praise Etsy: Shop from Real People most for unique_products (30% of reviews), then customization (7% of reviews). Unique and handmade items.
Yes for most users: Etsy: Shop from Real People holds a 4.9 rating from 7,351,098 ratings. Etsy is highly praised for its unique, handmade products and customization options, but faces challenges with high shipping costs, inconsistent customer service, and app crashes, which contribute to mixed user sentiment and potential churn. Reviews describe pricing as mixed. The main reason users leave is pricing.
Etsy: Shop from Real People gets about 1.8M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 29, 2026).
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