Wish: Shop and Save — Reviews & Insights
Wish US Holdings LLC
Analysis Summary
Wish is popular for its wide variety of products and affordable prices, but users frequently report issues with delivery times, product quality, and customer service. While the freemium model with...
Rating Distribution
Pain Points
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delivery
· 1.7% of reviews
Issues related to delivery times and tracking.
-
customer service
Concerns about the quality and responsiveness of customer support
-
product quality
· 1.0% of reviews
Complaints about the quality of products received
-
prices
· 3.7% of reviews
Concerns about pricing and value for money
-
shipping
· 1.0% of reviews
Issues related to shipping costs and methods
-
account issues
· 1.0% of reviews
Problems with account access and management
-
login issues
· 0.7% of reviews
Problems related to logging into the app
-
variety
· 0.7% of reviews
Concerns about the range of products available.
-
wish list notifications
· 0.3% of reviews
Issues with notifications for wish list items.
-
account deletion
· 0.7% of reviews
Issues related to deleting accounts
-
product selection
· 0.7% of reviews
Concerns about the range and quality of products
-
variety of products
· 0.7% of reviews
Concerns about the range of products available.
-
affordable prices
· 3.3% of reviews
Concerns about the pricing being affordable.
-
easy navigation
· 1.0% of reviews
Concerns about the ease of navigating the app.
-
improved delivery speed
· 2.3% of reviews
Requests for faster delivery.
-
better product quality
· 1.0% of reviews
Requests for higher product quality.
-
app crashes
· 0.7% of reviews
Issues with the app crashing.
-
login errors
· 0.7% of reviews
Problems with logging into the app.
Praised Features
-
variety of products
· 4.0% of reviews
High praise for the range of products available.
-
affordable prices
· 10.7% of reviews
High praise for the affordability of the products.
-
easy navigation
· 5.3% of reviews
High praise for the ease of navigating the app.
-
improved delivery speed
· 4.0% of reviews
Praise for the improved delivery speed.
-
better product quality
· 3.0% of reviews
Praise for the better product quality.
Feature Requests
-
faster delivery
· 2.0% of reviews
Requests for faster shipping options.
-
better product quality
· 0.3% of reviews
Requests for higher product quality.
-
more variety
· 2.0% of reviews
Requests for a wider range of products.
Bug Reports
-
app crashes
· 0.7% of reviews
Issues with the app crashing.
-
login errors
· 0.7% of reviews
Problems with logging into the app.
Competitive Position
Wish maintains a strong market position due to its extensive product variety and competitive pricing. However, it faces challenges from newer competitors like Temu, which offer lower prices.
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