Amazon Shopping — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Amazon Shopping receives mixed reviews, with users praising its extensive product variety and affordable prices but criticizing frequent app crashes, poor customer service, and delivery delays. Users...
Rating Distribution
Pain Points
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bugs
· 13.3% of reviews
Issues with app functionality
-
ux
· 3.0% of reviews
User experience issues
-
ads
· 2.0% of reviews
Excessive promotional content
-
delivery
· 8.0% of reviews
Issues with delivery times and accuracy
-
tablet support
· 6.3% of reviews
Lack of support for tablet devices
-
login issues
· 4.0% of reviews
Problems with account access
-
search function
· 2.0% of reviews
Problems with the search feature
-
customer service
· 6.0% of reviews
Problems with customer service support
-
dark mode
· 2.3% of reviews
Lack of dark mode feature
-
better filtering
Need for improved product filters
-
app crashing
· 9.0% of reviews
App crashes and instability
-
pricing
· 1.3% of reviews
Concerns about product prices and value
-
overall service
· 4.3% of reviews
General dissatisfaction with service
Praised Features
-
product variety
· 1.7% of reviews
Wide range of products available
-
overall service
· 2.7% of reviews
Overall satisfaction with Amazon's service
-
prices
· 3.0% of reviews
Competitive pricing
Feature Requests
-
dark mode
· 2.3% of reviews
Request for a dark mode feature
-
better filtering
Request for improved product filters
Bug Reports
-
app crashing
· 9.0% of reviews
App crashes and instability
-
login issues
· 4.0% of reviews
Problems with account access
Competitive Position
Amazon Shopping maintains a strong market position due to its extensive product variety and global reach, but faces competition from other e-commerce platforms offering better service and performance.
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