Amazon Shopping — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Amazon Shopping receives mixed reviews, with users praising the product variety and overall service but criticizing the app's user experience, delivery issues, and customer service. Feature requests for dark mode and better filtering are common, and ongoing technical issues contribute to user dissatisfaction and potential churn.
Rating Distribution
Pain Points
-
delivery
· 7.0% of reviews
Issues with delivery times and address accuracy
-
customer service
· 4.0% of reviews
Problems with customer service responsiveness and effectiveness
-
ux
· 10.0% of reviews
User experience issues with the app's interface
-
search function
· 9.0% of reviews
Complaints about the search function and AI integration
-
overall service
· 6.0% of reviews
General dissatisfaction with overall service quality
-
pricing
· 1.0% of reviews
Concerns about product prices and value
-
bugs
· 2.0% of reviews
Technical issues and bugs in the app
-
better filtering
· 1.0% of reviews
Requests for improved product filtering options
Praised Features
-
product variety
· 3.0% of reviews
High variety of products available
-
overall service
· 4.0% of reviews
Overall satisfaction with Amazon's service
-
prices
· 1.0% of reviews
Competitive pricing
Feature Requests
-
dark mode
· 1.0% of reviews
Request for a dark mode option
-
better filtering
· 1.0% of reviews
Request for improved filtering options
Bug Reports
-
app crashing
· 3.0% of reviews
Reports of the app crashing
Competitive Position
Amazon Shopping maintains a strong market position due to its vast product variety and established brand, but faces competition from newer platforms offering better service.
Similar Apps
Looking for Alternatives?
See the best alternatives to Amazon Shopping, with pricing comparisons and feature breakdowns.
Browse Apps Like Amazon Shopping