Amazon Shopping — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Amazon Shopping receives mixed reviews, with users praising the wide product variety and competitive pricing but criticizing the app's user experience, frequent crashes, and delivery issues. There are also concerns about customer service and hidden costs. Users are considering switching to competitors due to these issues.
Rating Distribution
Pain Points
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delivery
· 4.0% of reviews
Issues related to the delivery process.
-
customer service
· 3.0% of reviews
Problems with Amazon's customer service.
-
ux
· 13.0% of reviews
User experience issues with the app.
-
search function
· 3.0% of reviews
Issues with the app's search functionality.
-
app crashing
· 5.0% of reviews
The app frequently crashes.
-
pricing
· 1.0% of reviews
Concerns about pricing and hidden costs.
-
overall service
· 3.0% of reviews
General dissatisfaction with Amazon's overall service.
-
bugs
· 1.0% of reviews
Technical issues and bugs in the app.
-
better filtering
Requests for improved filtering options.
Praised Features
-
product variety
· 4.0% of reviews
The wide range of products available.
-
overall service
· 3.0% of reviews
General satisfaction with Amazon's service.
-
prices
· 3.0% of reviews
Competitive pricing and deals.
Feature Requests
-
dark mode
Request for a dark mode option.
-
better filtering
Request for improved filtering options.
Bug Reports
-
app crashing
· 5.0% of reviews
The app frequently crashes.
-
login issues
· 1.0% of reviews
Problems with logging into the app.
Competitive Position
Amazon Shopping maintains a strong market position due to its vast product variety and established brand, but faces competition from other retailers offering better user experiences.
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