AliExpress - Shopping App — Reviews & Insights
Alibaba Mobile
Analysis Summary
AliExpress is praised for its wide product variety and competitive prices, but faces significant pain points related to user experience, delivery issues, and customer support. Users often report...
Rating Distribution
Pain Points
-
ux_issues
· 6.0% of reviews
Issues related to the user experience and interface of the app
-
delivery_issues
· 8.7% of reviews
Problems related to shipping and receiving products
-
customer_support
· 3.0% of reviews
Issues related to the responsiveness and effectiveness of customer service
-
pricing
· 4.0% of reviews
Concerns about the cost of products and additional fees
-
ads
· 4.3% of reviews
Issues related to advertisements within the app
-
product_variety
· 0.3% of reviews
Concerns about the range and quality of products available
-
prices
· 3.3% of reviews
Concerns about the cost of products
-
delivery_speed
· 4.3% of reviews
Concerns about the speed of delivery
-
cart_functionality
· 1.3% of reviews
Issues related to the shopping cart
-
order_tracking
· 1.7% of reviews
Issues related to tracking orders
-
notification_settings
· 1.7% of reviews
Issues with notification preferences
-
app_crashes
· 2.7% of reviews
Issues related to the app crashing
-
notification_issues
· 1.7% of reviews
Issues related to notification delivery
-
search_functionality
· 1.0% of reviews
Issues related to the search feature
-
dark_mode
· 0.7% of reviews
Lack of dark mode feature
-
additional_payment_options
· 0.3% of reviews
Lack of alternative payment methods
Praised Features
-
product_variety
· 1.7% of reviews
The wide range of products available
-
prices
· 4.3% of reviews
Competitive pricing
-
delivery_speed
· 3.0% of reviews
Fast delivery times
Feature Requests
-
dark_mode
· 0.7% of reviews
Option for a dark mode theme
-
additional_payment_options
· 0.3% of reviews
More alternative payment methods
Bug Reports
-
app_crashes
· 2.7% of reviews
The app crashes frequently
Competitive Position
AliExpress maintains a strong market position due to its extensive product variety and competitive pricing, but faces challenges from competitors who offer better customer service and reliability.
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