AliExpress - Shopping App reviews: complaints, praise and verdict
Alibaba Mobile
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
AliExpress is praised for its wide product variety and low prices, but users frequently report delivery delays, poor customer support, and high shipping costs. The app's freemium model with ads is generally accepted, though some find it intrusive. Competitive threats come from newer platforms that offer faster delivery and better pricing.
Rating Distribution
Pain Points
-
delivery_issues
· 13.0% of reviews
Issues related to delivery delays and incorrect shipments.
-
customer_support
· 1.0% of reviews
Problems with customer service responsiveness and resolution.
-
pricing
· 2.0% of reviews
Concerns about high shipping costs and overall pricing.
-
ux_issues
· 3.0% of reviews
Issues with the app's user experience and interface.
Praised Features
-
product_variety
Appreciation for the wide range of products available.
-
prices
· 3.0% of reviews
Recognition of the low prices offered by the app.
Feature Requests
-
additional_payment_options
Requests for more payment methods to be available.
Bug Reports
-
app_crashes
· 1.0% of reviews
Reports of the app crashing frequently.
Competitive Position
AliExpress maintains a strong market position due to its extensive product variety and competitive pricing, but faces competition from newer platforms like Temu.
Frequently asked questions about AliExpress - Shopping App
What do AliExpress - Shopping App users complain about most?
The most common complaint in AliExpress - Shopping App reviews is delivery_issues (13% of reviews), followed by ux_issues (3% of reviews) and pricing (2% of reviews). Issues related to delivery delays and incorrect shipments.
What do users like about AliExpress - Shopping App?
Users praise AliExpress - Shopping App most for prices (3% of reviews), then product_variety (0% of reviews). Recognition of the low prices offered by the app.
Is AliExpress - Shopping App worth it?
Yes with caveats: AliExpress - Shopping App holds a 4.2 rating from 16,290,508 ratings, and the most common complaint is delivery_issues. AliExpress is praised for its wide product variety and low prices, but users frequently report delivery delays, poor customer support, and high shipping costs. The app's freemium model with ads is generally accepted, though some find it intrusive. Reviews describe pricing as positive. The main reason users leave is pricing.
How many monthly downloads does AliExpress - Shopping App have?
AliExpress - Shopping App gets about 2.6M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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