Amazon Shopping — Reviews & Insights
AMZN Mobile LLC
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⚠ Sentiment Storm (moderate)
⚡ Disruption Score: 55
Rating
4.83
8.4M ratings
Reviews/Month
50
Trend: declining
Last Updated
Jan 30, 2026
v27.2
Days Since Update
136
Aging
Analysis Summary
Users are experiencing significant issues with app crashes, frustrating UX changes, and delivery delays, leading to negative sentiment and potential churn. While some praise fast delivery, the overall experience is marred by persistent problems.
Rating Distribution
Pain Points
-
delivery_issues
· 10.0% of reviews
Issues with delivery times and accuracy
-
ux_issues
· 28.0% of reviews
User experience problems
-
app_crashes
· 8.0% of reviews
Application crashes
-
customer_service
· 6.0% of reviews
Customer service issues
-
pricing
Concerns about pricing
Praised Features
-
delivery_speed
· 4.0% of reviews
Fast delivery
Feature Requests
-
dark_mode
Dark mode for the app
Bug Reports
-
app_crashes
· 8.0% of reviews
Application crashes
Competitive Position
Amazon faces competition from newer platforms offering faster delivery and better customer service.
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