Amazon Shopping — Reviews & Insights

Name: Amazon Shopping
Rating: 4.83 (8366005 reviews)

AMZN Mobile LLC

★ 4.83 (8.4M) Shopping iOS Free

Or ask: Compare Amazon Shopping to its top alternatives What do Amazon Shopping users complain about most? Is Amazon Shopping still actively maintained? Best-rated Amazon Shopping alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 55

Rating

4.83

8.4M ratings

Reviews/Month

750

Trend: declining

Last Updated

Jan 30, 2026

v27.2

Days Since Update

Aging

Analysis Summary

Amazon Shopping app receives mixed reviews, with common complaints about delivery delays, poor customer service, and app crashes. Users praise the fast delivery and wide product selection but request...

Rating Distribution

5★

18.6%

4★

2.2%

3★

10.4%

2★

12.6%

1★

56.2%

Pain Points

delivery_issues · 23.3% of reviews
Issues related to delivery delays and incorrect delivery addresses.
customer_service · 8.7% of reviews
Problems with customer support, including difficulty reaching representatives and unhelpful interactions.
app_crashes · 12.3% of reviews
Issues with the app crashing or freezing
ux_issues · 22.3% of reviews
User experience issues, including confusing interfaces and poor navigation.
pricing · 5.0% of reviews
Concerns about hidden or unexpected costs.
cart_issues · 6.3% of reviews
Problems with the shopping cart, including items not adding correctly.
payment_issues · 9.3% of reviews
Problems with payment processing, including declined cards and payment errors.
login_issues · 11.3% of reviews
Difficulties logging into the account.
app_functionality · 20.7% of reviews
General issues with the app's functionality.
dark_mode · 4.0% of reviews
Request for a dark mode feature.
list_management · 12.0% of reviews
Issues with managing saved lists and items.
saved_items_management · 7.7% of reviews
Problems with managing saved items.

Unlock full review intelligence

Praised Features

delivery_speed · 9.7% of reviews
Fast and reliable delivery service.
customer_service · 7.3% of reviews
Excellent customer service support
product_availability · 7.0% of reviews
Wide range of available products.

Unlock full review intelligence

Feature Requests

dark_mode · 4.3% of reviews
Request for a dark mode feature.

Unlock full review intelligence

Bug Reports

app_crashes · 12.3% of reviews
Issues with the app crashing or freezing
login_issues · 11.0% of reviews
Difficulties logging into the account.
app_functionality · 20.7% of reviews
General issues with the app's functionality.

Unlock full review intelligence

Competitive Position

Amazon maintains a strong market position due to its vast product selection and fast delivery, but faces competition from other online retailers focusing on reliability and customer service.

Unlock competitive analysis