Vrbo: Vacation Rentals reviews: complaints, praise and verdict
HomeAway.com, Inc.
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Vrbo: Vacation Rentals receives generally positive feedback for its extensive property listings and excellent customer support, but users frequently report issues with pricing transparency, app performance, and occasional bugs. Competitive pricing and a user-friendly interface are praised, while concerns about unexpected fees and app stability contribute to mixed user sentiment.
Rating Distribution
Pain Points
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pricing
· 2.0% of reviews
Issues related to the cost of rentals and additional fees.
-
ux
· 3.0% of reviews
User experience issues with the app interface and functionality.
-
performance
· 2.0% of reviews
Issues related to the app's speed and reliability.
-
booking process
· 7.0% of reviews
Problems encountered during the booking process.
-
property selection
Concerns about the accuracy and variety of property listings.
-
communication
· 1.0% of reviews
Issues with communication between users and hosts.
-
payment issues
· 1.0% of reviews
Problems related to payment processing and refunds.
-
login issues
Difficulties with accessing the app due to login problems.
-
bug_reports
· 3.0% of reviews
Reports of bugs affecting app functionality.
Praised Features
-
better search option
Enhanced search capabilities for finding properties.
-
more detailed property descriptions
Improved property descriptions providing more information.
-
improved customer support
· 2.0% of reviews
Enhanced customer support services.
Feature Requests
-
enhanced communication tools
Requests for better communication features.
Bug Reports
-
app crashes
· 3.0% of reviews
Reports of the app crashing.
Competitive Position
Vrbo maintains a strong market position with a wide range of properties and good customer support, but faces competition from platforms like Airbnb and HomeAway.
Frequently asked questions about Vrbo: Vacation Rentals
What do Vrbo: Vacation Rentals users complain about most?
The most common complaint in Vrbo: Vacation Rentals reviews is booking process (7% of reviews), followed by ux (3% of reviews) and bug_reports (3% of reviews). Problems encountered during the booking process.
What do users like about Vrbo: Vacation Rentals?
Users praise Vrbo: Vacation Rentals most for improved customer support (2% of reviews), then better search option (0% of reviews) and more detailed property descriptions (0% of reviews). Enhanced customer support services.
Is Vrbo: Vacation Rentals worth it?
Yes for most users: Vrbo: Vacation Rentals holds a 4.8 rating from 3,268,052 ratings. Vrbo: Vacation Rentals receives generally positive feedback for its extensive property listings and excellent customer support, but users frequently report issues with pricing transparency, app performance, and occasional bugs. Competitive pricing and a user-friendly interface are praised, while concerns about unexpected fees and app stability contribute to mixed user sentiment. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Vrbo: Vacation Rentals have?
Vrbo: Vacation Rentals gets about 750K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
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