Airbnb reviews: complaints, praise and verdict
Airbnb
Data as of October 27, 2026. Review analysis of 100 reviews generated October 27, 2026.
By the numbers (App Vulture estimates, data as of October 27, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Airbnb receives mixed reviews, with significant concerns about pricing transparency and hidden fees driving negative sentiment. Technical issues and communication problems also contribute to user dissatisfaction, though the platform's wide variety of accommodations and filtering options are praised.
Rating Distribution
Pain Points
-
verification
· 2.0% of reviews
Issues with account verification and identification processes.
-
bugs
· 3.0% of reviews
Technical issues and app malfunctions.
-
communication
· 2.0% of reviews
Problems with communication between hosts and guests.
-
filtering_options
Insufficient filtering options to find desired accommodations.
-
pricing
· 4.0% of reviews
Concerns about pricing transparency and hidden fees.
-
services
· 1.0% of reviews
Issues with additional services offered through the app.
-
more_filters
Request for additional filtering options.
-
debiting_more_than_listed
· 4.0% of reviews
Complaints about being charged more than initially listed.
-
filters_reset
Filters resetting unexpectedly.
-
privacy
Concerns about privacy and data handling.
-
user_interface
· 5.0% of reviews
Issues with the app's user interface.
Praised Features
-
variety
Wide range of accommodations and experiences available.
-
filtering_options
Comprehensive filtering options to find desired accommodations.
-
pricing
· 5.0% of reviews
Competitive pricing compared to other accommodation options.
Feature Requests
-
more_filters
Request for additional filtering options.
Bug Reports
-
app_crashes
· 3.0% of reviews
Application crashes and freezes.
Competitive Position
Airbnb maintains a strong market position but faces competition from other platforms like Vrbo.
Frequently asked questions about Airbnb
What do Airbnb users complain about most?
The most common complaint in Airbnb reviews is user_interface (5% of reviews), followed by pricing (4% of reviews) and debiting_more_than_listed (4% of reviews). Issues with the app's user interface.
What do users like about Airbnb?
Users praise Airbnb most for pricing (5% of reviews), then variety (0% of reviews) and filtering_options (0% of reviews). Competitive pricing compared to other accommodation options.
Is Airbnb worth it?
Yes for most users: Airbnb holds a 4.5 rating from 1,979,593 ratings. Airbnb receives mixed reviews, with significant concerns about pricing transparency and hidden fees driving negative sentiment. Technical issues and communication problems also contribute to user dissatisfaction, though the platform's wide variety of accommodations and filtering options are praised. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Airbnb have?
Airbnb gets about 1.6M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 27, 2026).
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