OYO: Hotel Booking App reviews: complaints, praise and verdict
PRISM: Hotels, Homes & Experiences in 35 Countries
Data as of October 27, 2026. Review analysis of 100 reviews generated October 27, 2026.
By the numbers (App Vulture estimates, data as of October 27, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
OYO's Hotel Booking App is generally well-received for its ease of use, variety of options, and affordable pricing, but faces challenges with service quality, customer service responsiveness, and payment issues.
Rating Distribution
Pain Points
-
service_quality
· 5.0% of reviews
Issues with the quality of service provided by hotels
-
contact_issues
· 3.0% of reviews
Problems with customer service and communication
-
payment_receipts
Issues with payment confirmation and refunds
Praised Features
-
booking_simplicity
· 2.0% of reviews
Ease of booking hotels through the app
-
variety_of_options
Wide range of hotels and accommodations available
-
affordable_pricing
· 3.0% of reviews
Reasonably priced hotel bookings
Feature Requests
-
add_guest_confirmation
Request for confirmation details for each guest
Bug Reports
-
login_issues
Problems with logging into the app
Competitive Position
OYO holds a strong market position due to its extensive hotel network and competitive pricing, but faces stiff competition from established players like Booking.com and Expedia.
Frequently asked questions about OYO: Hotel Booking App
What do OYO: Hotel Booking App users complain about most?
The most common complaint in OYO: Hotel Booking App reviews is service_quality (5% of reviews), followed by contact_issues (3% of reviews) and payment_receipts (0% of reviews). Issues with the quality of service provided by hotels.
What do users like about OYO: Hotel Booking App?
Users praise OYO: Hotel Booking App most for affordable_pricing (3% of reviews), then booking_simplicity (2% of reviews) and variety_of_options (0% of reviews). Reasonably priced hotel bookings.
Is OYO: Hotel Booking App worth it?
Yes for most users: OYO: Hotel Booking App holds a 4.6 rating from 2,007,815 ratings. OYO's Hotel Booking App is generally well-received for its ease of use, variety of options, and affordable pricing, but faces challenges with service quality, customer service responsiveness, and payment issues. Reviews describe pricing as positive. The main reason users leave is pricing.
How many monthly downloads does OYO: Hotel Booking App have?
OYO: Hotel Booking App gets about 1.6M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 27, 2026).
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