Booking.com: Hotels & Travel reviews: complaints, praise and verdict
Booking.com Hotels & Vacation Rentals
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Booking.com is highly praised for its ease of use and mobile discounts, but users report significant issues with customer service, pricing accuracy, and technical bugs. The app's freemium model receives mixed feedback, and there are concerns about its long-term viability due to customer service and technical problems.
Rating Distribution
Pain Points
-
customer_service
· 9.0% of reviews
Issues with customer support and resolution of booking problems
-
pricing
· 3.0% of reviews
Disputes over pricing accuracy and hidden fees
-
bugs
· 2.0% of reviews
Technical issues and app malfunctions
-
payment_issues
· 4.0% of reviews
Problems with payment processing and refunds
Praised Features
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ease_of_use
· 19.0% of reviews
Simplicity and intuitiveness of the app's interface
-
mobile_discounts
· 4.0% of reviews
Exclusive discounts available through the app
Feature Requests
-
filter_pets
Adding a filter option for pet-friendly accommodations
Bug Reports
-
app crashes
Instances where the app unexpectedly closes
Competitive Position
Booking.com maintains a strong market position due to its extensive accommodation options and user-friendly interface. However, it faces competition from other travel booking apps and platforms offering alternative lodging solutions.
Frequently asked questions about Booking.com: Hotels & Travel
What do Booking.com: Hotels & Travel users complain about most?
The most common complaint in Booking.com: Hotels & Travel reviews is customer_service (9% of reviews), followed by payment_issues (4% of reviews) and pricing (3% of reviews). Issues with customer support and resolution of booking problems.
What do users like about Booking.com: Hotels & Travel?
Users praise Booking.com: Hotels & Travel most for ease_of_use (19% of reviews), then mobile_discounts (4% of reviews). Simplicity and intuitiveness of the app's interface.
Is Booking.com: Hotels & Travel worth it?
Yes for most users: Booking.com: Hotels & Travel holds a 4.8 rating from 6,490,021 ratings. Booking.com is highly praised for its ease of use and mobile discounts, but users report significant issues with customer service, pricing accuracy, and technical bugs. The app's freemium model receives mixed feedback, and there are concerns about its long-term viability due to customer service and technical problems. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Booking.com: Hotels & Travel have?
Booking.com: Hotels & Travel gets about 2.1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
