Traveloka: Book Hotel & Flight reviews: complaints, praise and verdict
Traveloka
Data as of October 26, 2026. Review analysis of 100 reviews generated October 26, 2026.
By the numbers (App Vulture estimates, data as of October 26, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Traveloka: Book Hotel & Flight has a mixed user experience with strong praise for its booking options but significant criticism regarding customer service, app functionality, and pricing transparency. Users are leaving primarily due to pricing issues, and the app's freemium model with ads is generally accepted but seen as intrusive by some.
Rating Distribution
Pain Points
-
customer_service
· 9.0% of reviews
Issues with customer service responsiveness and effectiveness
-
app_functionality
· 8.0% of reviews
Problems with app performance and features
-
pricing
· 1.0% of reviews
Concerns about pricing transparency and hidden fees
-
payment_method_selection
· 2.0% of reviews
Issues with selecting and processing payment methods
Praised Features
-
ease_of_use
· 1.0% of reviews
Applause for the app's user-friendly interface
-
booking_options
· 2.0% of reviews
Praise for the variety and availability of booking options
Feature Requests
-
more_payment_options
· 1.0% of reviews
Requests for additional payment methods
Bug Reports
-
app_functionality
· 3.0% of reviews
Reports of app crashing, freezing, or other functional issues
Competitive Position
Traveloka maintains a competitive edge with a wide range of booking options but faces challenges in customer service and pricing transparency.
Frequently asked questions about Traveloka: Book Hotel & Flight
What do Traveloka: Book Hotel & Flight users complain about most?
The most common complaint in Traveloka: Book Hotel & Flight reviews is customer_service (9% of reviews), followed by app_functionality (8% of reviews) and payment_method_selection (2% of reviews). Issues with customer service responsiveness and effectiveness.
What do users like about Traveloka: Book Hotel & Flight?
Users praise Traveloka: Book Hotel & Flight most for booking_options (2% of reviews), then ease_of_use (1% of reviews). Praise for the variety and availability of booking options.
Is Traveloka: Book Hotel & Flight worth it?
Yes for most users: Traveloka: Book Hotel & Flight holds a 4.8 rating from 2,311,659 ratings. Traveloka: Book Hotel & Flight has a mixed user experience with strong praise for its booking options but significant criticism regarding customer service, app functionality, and pricing transparency. Users are leaving primarily due to pricing issues, and the app's freemium model with ads is generally accepted but seen as intrusive by some. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Traveloka: Book Hotel & Flight have?
Traveloka: Book Hotel & Flight gets about 1.1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 26, 2026).
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