MakeMyTrip - Flights & Hotels reviews: complaints, praise and verdict
MakeMyTrip: Flight, Hotel, Bus, IRCTC Train Ticket
Data as of October 26, 2026. Review analysis of 100 reviews generated October 26, 2026.
By the numbers (App Vulture estimates, data as of October 26, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
MakeMyTrip is a popular travel booking app with a strong user interface and a wide range of flight options. However, it faces significant challenges with customer support, app performance, and refund processing. Users have mixed feelings about the app’s pricing and value, and there is a medium risk to its viability due to ongoing issues.
Rating Distribution
Pain Points
-
customer support
· 17.0% of reviews
Issues related to customer service and support.
-
booking issues
· 29.0% of reviews
Problems encountered during the booking process.
-
app performance
· 12.0% of reviews
Issues related to the app’s speed and stability.
-
deals and discounts
· 1.0% of reviews
Issues related to the availability and effectiveness of deals and discounts.
Praised Features
-
user interface
· 2.0% of reviews
Positive feedback on the app’s design and ease of use.
-
flight options
Positive feedback on the variety and availability of flight options.
Feature Requests
-
direct hotel search
Requests for a direct hotel search feature.
Bug Reports
-
refund processing
· 5.0% of reviews
Issues related to the refund processing.
-
login issues
· 2.0% of reviews
Issues related to logging into the app.
Competitive Position
MakeMyTrip holds a strong market position as a leading online travel booking platform in Asia, but faces stiff competition from other aggregators and direct service providers.
Frequently asked questions about MakeMyTrip - Flights & Hotels
What do MakeMyTrip - Flights & Hotels users complain about most?
The most common complaint in MakeMyTrip - Flights & Hotels reviews is booking issues (29% of reviews), followed by customer support (17% of reviews) and app performance (12% of reviews). Problems encountered during the booking process.
What do users like about MakeMyTrip - Flights & Hotels?
Users praise MakeMyTrip - Flights & Hotels most for user interface (2% of reviews), then flight options (0% of reviews). Positive feedback on the app’s design and ease of use.
Is MakeMyTrip - Flights & Hotels worth it?
Yes with caveats: MakeMyTrip - Flights & Hotels holds a 4.3 rating from 2,255,887 ratings, and the most common complaint is booking issues. MakeMyTrip is a popular travel booking app with a strong user interface and a wide range of flight options. However, it faces significant challenges with customer support, app performance, and refund processing. Reviews describe pricing as mixed.
How many monthly downloads does MakeMyTrip - Flights & Hotels have?
MakeMyTrip - Flights & Hotels gets about 2M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 26, 2026).
Similar Apps
Looking for Alternatives?
See the best alternatives to MakeMyTrip - Flights & Hotels, with pricing comparisons and feature breakdowns.
Browse Apps Like MakeMyTrip - Flights & Hotels