Hotels.com: Book Hotel Deals reviews: complaints, praise and verdict
Hotels.com LP
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Hotels.com is generally well-regarded for its ease of use, great selection, and good prices, but struggles with app crashes and customer service issues. Users appreciate the app's functionality but frustration with bugs and support could lead to churn.
Rating Distribution
Pain Points
-
Customer Service
· 8.0% of reviews
Issues with customer support and resolution of booking problems
-
App Functionality
· 13.0% of reviews
Problems with app features and booking process
-
Rewards Program
· 2.0% of reviews
Issues with rewards program benefits and point management
Praised Features
-
Ease of Use
· 12.0% of reviews
User-friendly interface and simple booking process
-
Great Selection
· 5.0% of reviews
Wide range of hotels and travel options
-
Good Prices
· 16.0% of reviews
Competitive pricing and discounts
Feature Requests
-
App Crashes
· 2.0% of reviews
Requests for fixing app crashes
Bug Reports
-
App Crashes
· 3.0% of reviews
Reports of app crashing
Competitive Position
Hotels.com maintains a strong market position with a wide selection and competitive pricing, but faces competition from other major travel booking platforms.
Frequently asked questions about Hotels.com: Book Hotel Deals
What do Hotels.com: Book Hotel Deals users complain about most?
The most common complaint in Hotels.com: Book Hotel Deals reviews is App Functionality (13% of reviews), followed by Customer Service (8% of reviews) and Rewards Program (2% of reviews). Problems with app features and booking process.
What do users like about Hotels.com: Book Hotel Deals?
Users praise Hotels.com: Book Hotel Deals most for Good Prices (16% of reviews), then Ease of Use (12% of reviews) and Great Selection (5% of reviews). Competitive pricing and discounts.
Is Hotels.com: Book Hotel Deals worth it?
Yes for most users: Hotels.com: Book Hotel Deals holds a 4.8 rating from 1,069,952 ratings. Hotels.com is generally well-regarded for its ease of use, great selection, and good prices, but struggles with app crashes and customer service issues. Users appreciate the app's functionality but frustration with bugs and support could lead to churn. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Hotels.com: Book Hotel Deals have?
Hotels.com: Book Hotel Deals gets about 1.1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
