Booking.com: Hotels & Travel reviews: complaints, praise and verdict
Booking.com
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Booking.com is widely praised for its deals and discounts, but users frequently report issues with customer service and app stability. While the app offers a comprehensive booking platform, persistent service problems and competition from other travel booking apps pose significant risks to its market position.
Rating Distribution
Pain Points
-
customer service
· 12.0% of reviews
Issues related to customer service interactions.
-
booking issues
· 31.0% of reviews
Problems encountered during the booking process.
-
property issues
· 2.0% of reviews
Issues related to the accommodations booked.
-
payment processing issues
Problems related to payment processing.
-
overall ease of booking
· 39.0% of reviews
General feedback on the ease of the booking process.
-
app crashes
· 3.0% of reviews
Instances where the app crashes or freezes.
Praised Features
-
deals and discounts
· 3.0% of reviews
Appreciation for deals and discounts offered.
-
flexible cancellation
· 4.0% of reviews
Praise for the flexible cancellation policy.
Feature Requests
-
more transparent pricing
Request for more transparent pricing information.
Bug Reports
-
app crashes
· 3.0% of reviews
Reports of the app crashing.
Competitive Position
Booking.com maintains a strong market position due to its extensive property listings and user-friendly interface, but faces competition from other platforms that offer better customer service and more transparent pricing.
Frequently asked questions about Booking.com: Hotels & Travel
What do Booking.com: Hotels & Travel users complain about most?
The most common complaint in Booking.com: Hotels & Travel reviews is overall ease of booking (39% of reviews), followed by booking issues (31% of reviews) and customer service (12% of reviews). General feedback on the ease of the booking process.
What do users like about Booking.com: Hotels & Travel?
Users praise Booking.com: Hotels & Travel most for flexible cancellation (4% of reviews), then deals and discounts (3% of reviews). Praise for the flexible cancellation policy.
Is Booking.com: Hotels & Travel worth it?
Yes for most users: Booking.com: Hotels & Travel holds a 4.8 rating from 2,207,276 ratings. Booking.com is widely praised for its deals and discounts, but users frequently report issues with customer service and app stability. While the app offers a comprehensive booking platform, persistent service problems and competition from other travel booking apps pose significant risks to its market position. Reviews describe pricing as positive.
How many monthly downloads does Booking.com: Hotels & Travel have?
Booking.com: Hotels & Travel gets about 610K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
