Goibibo: Hotel, Flight & Train reviews: complaints, praise and verdict
Goibibo — Hotel, Flight, IRCTC Authorised Partner
Data as of October 27, 2026. Review analysis of 100 reviews generated October 27, 2026.
By the numbers (App Vulture estimates, data as of October 27, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Goibibo is a popular travel booking app with a strong overall service and competitive pricing, but it struggles with customer support, booking issues, and occasional UI glitches. Users appreciate the app's offerings but express frustration with its support system, which poses a medium risk to its long-term viability.
Rating Distribution
Pain Points
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customer support
· 13.0% of reviews
Issues related to customer service and support.
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booking issues
· 10.0% of reviews
Problems encountered during the booking process.
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payment issues
Problems related to payment processing.
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UI glitches
Technical issues with the app's user interface.
Praised Features
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overall service
· 9.0% of reviews
General satisfaction with the app's service.
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hotel booking
· 4.0% of reviews
Positive feedback on the hotel booking section.
Feature Requests
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partial cancellation option
Request for the ability to partially cancel bookings.
Bug Reports
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app crashes
· 5.0% of reviews
Reports of the app crashing.
Competitive Position
Goibibo maintains a strong market position due to its comprehensive travel booking services but faces stiff competition from other established players.
Frequently asked questions about Goibibo: Hotel, Flight & Train
What do Goibibo: Hotel, Flight & Train users complain about most?
The most common complaint in Goibibo: Hotel, Flight & Train reviews is customer support (13% of reviews), followed by booking issues (10% of reviews) and payment issues (0% of reviews). Issues related to customer service and support.
What do users like about Goibibo: Hotel, Flight & Train?
Users praise Goibibo: Hotel, Flight & Train most for overall service (9% of reviews), then hotel booking (4% of reviews). General satisfaction with the app's service.
Is Goibibo: Hotel, Flight & Train worth it?
Yes with caveats: Goibibo: Hotel, Flight & Train holds a 4.5 rating from 1,784,524 ratings, and the most common complaint is customer support. Goibibo is a popular travel booking app with a strong overall service and competitive pricing, but it struggles with customer support, booking issues, and occasional UI glitches. Users appreciate the app's offerings but express frustration with its support system, which poses a medium risk to its long-term viability. Reviews describe pricing as positive. The main reason users leave is support.
How many monthly downloads does Goibibo: Hotel, Flight & Train have?
Goibibo: Hotel, Flight & Train gets about 1.5M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 27, 2026).
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