Mercari: Buying & Selling App reviews: complaints, praise and verdict
Mercari, Inc.
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Mercari is a popular platform for buying and selling a wide range of items, appreciated for its good deals and ease of use. However, users frequently report issues with customer service, high fees, and shipping problems, which contribute to mixed sentiment and occasional churn. The platform faces competitive pressure from other resale markets, but its extensive item variety and user-friendly interface continue to attract users.
Rating Distribution
Pain Points
-
customer service
· 12.0% of reviews
Issues related to the responsiveness and effectiveness of customer support.
-
shipping
· 9.0% of reviews
Problems with shipping processes and delays.
-
fees
· 12.0% of reviews
Concerns about the fees charged by the app.
-
buying experience
· 15.0% of reviews
Issues related to the buying process.
-
account verification issues
· 2.0% of reviews
Problems with account verification and security.
-
seller protection
· 7.0% of reviews
Concerns about the protection offered to sellers.
Praised Features
-
good deals
· 19.0% of reviews
Users appreciate the availability of good deals on the app.
-
easy to use
· 9.0% of reviews
Users find the app easy to navigate and use.
-
quick payments
· 21.0% of reviews
Users appreciate the quick payment process.
Feature Requests
-
dark mode
Users request a dark mode feature.
Bug Reports
-
freezing
Users report the app freezing.
Competitive Position
Mercari holds a strong position in the resale market due to its extensive item variety and user-friendly interface. However, it faces stiff competition from other platforms like eBay, Poshmark, and Depop, which offer better fees, seller protection, and visibility.
Frequently asked questions about Mercari: Buying & Selling App
What do Mercari: Buying & Selling App users complain about most?
The most common complaint in Mercari: Buying & Selling App reviews is buying experience (15% of reviews), followed by customer service (12% of reviews) and fees (12% of reviews). Issues related to the buying process.
What do users like about Mercari: Buying & Selling App?
Users praise Mercari: Buying & Selling App most for quick payments (21% of reviews), then good deals (19% of reviews) and easy to use (9% of reviews). Users appreciate the quick payment process.
Is Mercari: Buying & Selling App worth it?
Yes for most users: Mercari: Buying & Selling App holds a 4.8 rating from 1,958,969 ratings. Mercari is a popular platform for buying and selling a wide range of items, appreciated for its good deals and ease of use. However, users frequently report issues with customer service, high fees, and shipping problems, which contribute to mixed sentiment and occasional churn. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Mercari: Buying & Selling App have?
Mercari: Buying & Selling App gets about 1.4M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
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