eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users express significant dissatisfaction with eBay's high fees, technical issues, and poor customer support. The app's freemium model is criticized, leading to high churn rates. Competitive platforms like Facebook Marketplace and Mercari are gaining traction due to better pricing and user experience, posing a threat to eBay's market position.
Rating Distribution
Pain Points
-
ux
· 10.0% of reviews
User experience issues
-
bugs
· 13.0% of reviews
Technical issues
-
pricing
· 6.0% of reviews
Fees and costs
-
support
· 4.0% of reviews
Customer service
-
eBay Live
· 16.0% of reviews
Live streaming features
-
buying experience
· 3.0% of reviews
Purchase issues
-
selling tools
· 5.0% of reviews
Selling functionality
-
app freezing
· 24.0% of reviews
Application crashes
-
notifications tab
· 3.0% of reviews
Notification management
-
product variety
Item selection
-
contact seller issues
· 13.0% of reviews
Seller communication
-
app loading issues
· 21.0% of reviews
Performance
-
notifications
· 2.0% of reviews
Push notifications
Praised Features
-
customer service
Customer support
Feature Requests
-
Option to disable eBay Live
· 10.0% of reviews
Disable live streaming notifications
-
Better search filters
Improved search functionality
-
Older device compatibility
· 1.0% of reviews
Support for older devices
Bug Reports
-
App crashes
· 14.0% of reviews
Application crashes
-
Notifications freezing
· 4.0% of reviews
Notification issues
-
AI listing tool
· 2.0% of reviews
Artificial intelligence listing tool
-
Shipping cost entry
· 2.0% of reviews
Shipping cost input
Competitive Position
eBay faces competition from platforms like Facebook Marketplace and Mercari, which offer lower fees and better user experiences. This puts pressure on eBay to improve its pricing structure and app functionality to retain users.
