eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users express significant dissatisfaction with eBay’s high fees, technical issues, and poor customer support. The negative sentiment towards the app’s user experience and pricing model is driving users to consider alternatives, posing a medium risk to the app’s viability.
Rating Distribution
Pain Points
-
ux
· 25.0% of reviews
User experience issues
-
bugs
· 13.0% of reviews
Technical issues
-
pricing
· 27.0% of reviews
Pricing concerns
-
support
· 7.0% of reviews
Customer support issues
-
app freezing
· 9.0% of reviews
App freezing issues
Praised Features
-
customer service
· 1.0% of reviews
Positive feedback on customer service
Feature Requests
-
Option to disable eBay Live
· 17.0% of reviews
Request to disable eBay Live notifications
-
Better search filters
Request for improved search filters
-
Older device compatibility
Request for compatibility with older devices
Bug Reports
-
App crashes
· 11.0% of reviews
Reports of the app crashing
-
Notifications freezing
· 1.0% of reviews
Issues with notifications freezing the app
-
AI listing tool
· 10.0% of reviews
Problems with the AI listing tool
-
Shipping cost entry
· 1.0% of reviews
Difficulty entering shipping costs
Competitive Position
EBay faces strong competition from other platforms that offer lower fees, better user experiences, and more seller protections.
