eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users express significant frustration with eBay's high fees, technical issues, poor customer support, and negative user experience, leading to high churn rates and a medium risk of platform viability.
Rating Distribution
Pain Points
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ux
· 15.0% of reviews
User interface and experience issues
-
bugs
· 12.0% of reviews
Technical issues and bugs
-
pricing
· 11.0% of reviews
Fees and pricing structure
-
support
· 5.0% of reviews
Customer support issues
-
app freezing
· 7.0% of reviews
Application freezing and performance issues
Praised Features
-
customer service
Positive feedback on customer service
Feature Requests
-
Option to disable eBay Live
· 13.0% of reviews
Request to turn off eBay Live notifications
-
Better search filters
· 1.0% of reviews
Request for improved search filters
-
Older device compatibility
Request for compatibility with older devices
Bug Reports
-
App crashes
· 5.0% of reviews
Application crashing issues
-
Notifications freezing
· 3.0% of reviews
Notifications freezing and not clearing
-
AI listing tool
· 7.0% of reviews
Issues with the AI listing tool
-
Shipping cost entry
· 4.0% of reviews
Problems with entering shipping costs
Competitive Position
eBay faces strong competition from platforms offering lower fees and better user experiences, threatening its market position.
