eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users frequently report issues with the app's user interface, high fees, and buggy features. Negative sentiment towards the app's pricing model and updates is prevalent, leading to user churn. The...
Rating Distribution
Pain Points
-
ux
· 35.0% of reviews
User interface and experience issues
-
bugs
· 24.0% of reviews
Technical issues and bugs
-
pricing
· 13.7% of reviews
High fees and pricing issues
-
support
· 4.3% of reviews
Customer service and support issues
-
eBay Live
· 24.3% of reviews
Forced live content and notifications
-
buying experience
· 26.7% of reviews
Issues related to buying items
-
selling tools
· 33.7% of reviews
Tools and features for sellers
-
app freezing
· 17.0% of reviews
App freezing and performance issues
-
notifications tab
· 26.3% of reviews
Notifications and alerts issues
-
product variety
· 15.3% of reviews
Variety and quality of products
-
customer service
· 7.7% of reviews
Customer service issues
-
Better search filters
· 5.3% of reviews
Search filter improvements
-
contact seller issues
· 22.3% of reviews
Problems contacting sellers
-
app loading issues
· 19.3% of reviews
Loading and performance issues
-
notifications
· 21.0% of reviews
Notifications and alerts issues
Praised Features
-
customer service
· 0.7% of reviews
Positive feedback on customer service
Feature Requests
-
Option to disable eBay Live
· 21.7% of reviews
Request to disable eBay Live notifications
-
Better search filters
· 1.7% of reviews
Request for improved search functionality
-
Older device compatibility
· 5.7% of reviews
Request for compatibility with older devices
Bug Reports
-
App crashes
· 12.3% of reviews
Reports of the app crashing
-
Notifications freezing
· 20.0% of reviews
Issues with notifications freezing
-
AI listing tool
· 27.0% of reviews
Problems with AI-generated listings
-
Shipping cost entry
· 17.3% of reviews
Issues with entering shipping costs
Competitive Position
eBay faces significant competition due to its high fees, frequent bugs, and poor user experience, which are major pain points for users.
