eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users primarily criticize eBay for its high fees, frequent app crashes, and poor customer support, leading to a negative overall sentiment and significant churn. While some praise customer service, the majority of feedback highlights significant pain points that threaten the app’s viability.
Rating Distribution
Pain Points
-
ux
· 42.0% of reviews
User experience issues
-
bugs
· 38.0% of reviews
Technical issues
-
pricing
· 32.0% of reviews
Fees and costs
-
support
· 6.0% of reviews
Customer service
-
app freezing
· 40.0% of reviews
Application freezes
Praised Features
-
customer service
· 2.0% of reviews
Positive feedback on customer service
Feature Requests
-
Option to disable eBay Live
· 10.0% of reviews
Request to disable eBay Live notifications
-
Better search filters
Request for improved search filters
-
Older device compatibility
Request for compatibility with older devices
Bug Reports
-
App crashes
· 34.0% of reviews
Reports of the app crashing
-
Notifications freezing
Issues with notifications freezing
-
AI listing tool
Problems with AI listing tool
-
Shipping cost entry
· 26.0% of reviews
Issues with entering shipping costs
Competitive Position
eBay faces competition mainly from Facebook Marketplace due to better seller fees and lower operational costs.
