eBay online shopping & selling reviews: complaints, praise and verdict
eBay Inc.
Data as of October 28, 2026. Review analysis of 100 reviews generated October 28, 2026.
By the numbers (App Vulture estimates, data as of October 28, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users are largely dissatisfied with eBay due to high fees, poor customer service, and technical issues. Many are considering leaving the platform in favor of competitors offering better terms and user experiences.
Rating Distribution
Pain Points
-
ux
· 17.0% of reviews
User experience issues
-
bugs
· 6.0% of reviews
Technical issues
-
pricing
· 10.0% of reviews
Fees and costs
-
support
· 5.0% of reviews
Customer service
Praised Features
-
customer service
Positive feedback on customer service
Feature Requests
-
Option to disable eBay Live
· 16.0% of reviews
Request to turn off eBay Live notifications
-
Better search filters
Request for improved search filters
-
Older device compatibility
· 1.0% of reviews
Request for compatibility with older devices
Bug Reports
-
App crashes
· 6.0% of reviews
Application crashes
-
Notifications freezing
Notifications not functioning properly
-
AI listing tool
· 5.0% of reviews
Issues with AI-assisted listing tool
-
Shipping cost entry
· 3.0% of reviews
Problems with entering shipping costs
Competitive Position
eBay faces competition from newer platforms offering lower fees and better user experiences.
Frequently asked questions about eBay online shopping & selling
What do eBay online shopping & selling users complain about most?
The most common complaint in eBay online shopping & selling reviews is ux (17% of reviews), followed by pricing (10% of reviews) and bugs (6% of reviews). User experience issues.
What do users like about eBay online shopping & selling?
Users praise eBay online shopping & selling most for customer service (0% of reviews). Positive feedback on customer service.
Is eBay online shopping & selling worth it?
Yes for most users: eBay online shopping & selling holds a 4.8 rating from 4,969,485 ratings. Users are largely dissatisfied with eBay due to high fees, poor customer service, and technical issues. Many are considering leaving the platform in favor of competitors offering better terms and user experiences. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does eBay online shopping & selling have?
eBay online shopping & selling gets about 1.9M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 28, 2026).
