eBay online shopping & selling — Reviews & Insights
eBay Mobile
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⚠ Sentiment Storm (severe)
⚡ Disruption Score: 53
Rating
4.58
5M ratings
Reviews/Month
2308
Trend: declining
Last Updated
Feb 26, 2026
Varies with device
Days Since Update
64
Active
Analysis Summary
eBay's mobile app receives mixed reviews, with users praising its easy navigation and good product selection but frequently reporting bugs and network errors. Customer service issues and frequent app...
Rating Distribution
Pain Points
-
bugs
· 27.0% of reviews
Issues with app functionality
-
login issues
· 16.0% of reviews
Difficulties in accessing the app
-
selling platform
· 17.3% of reviews
Problems with the selling experience
-
customer_service
· 6.3% of reviews
Issues with customer support
-
search_filter_issues
· 4.3% of reviews
Search functionality problems
-
invalid access token
· 24.0% of reviews
Authentication issues
Praised Features
-
easy navigation
· 10.7% of reviews
User-friendly interface
-
good products
· 9.3% of reviews
Quality of items available
-
vintage and pre-loved items
· 3.7% of reviews
Availability of vintage and second-hand items
Feature Requests
-
better search filters
· 0.7% of reviews
Improved search functionality
Bug Reports
-
app crashes
· 24.7% of reviews
Application freezing or shutting down unexpectedly
-
network errors
· 17.7% of reviews
Connection issues
Competitive Position
eBay maintains a strong market position due to its extensive product range and established user base, but faces competition from newer platforms with better UX.
