eBay online shopping & selling — Reviews & Insights
eBay Mobile
Analysis Summary
Ebay's app receives mixed reviews, with users praising its easy navigation and product variety but criticizing high selling fees, persistent bugs, and poor customer service. The platform faces medium risk due to competitive pressures and technical issues.
Rating Distribution
Pain Points
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customer_service
· 7.0% of reviews
Issues with customer support responsiveness and effectiveness.
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selling platform
· 15.0% of reviews
Concerns about the platform's usability and functionality for sellers.
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bugs
· 7.0% of reviews
Technical issues and bugs affecting app performance.
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search_filter_issues
Problems with the search filters not returning accurate results.
Praised Features
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easy navigation
· 13.0% of reviews
Users appreciate the app's intuitive and straightforward navigation.
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good products
· 7.0% of reviews
Positive feedback on the quality and variety of products available.
Feature Requests
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better search filters
Requests for improved search filter options to better refine search results.
Bug Reports
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app crashes
· 7.0% of reviews
Reports of the app crashing or becoming unresponsive.
Competitive Position
Ebay maintains a strong market position due to its extensive product range and user base, but faces stiff competition from other online marketplaces.
