eBay online shopping & selling — Reviews & Insights
eBay Mobile
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⚠ Sentiment Storm (moderate)
Rating
4.56
5M ratings
Reviews/Month
3000
Trend: declining
Last Updated
Feb 26, 2026
Varies with device
Days Since Update
154
Aging
Analysis Summary
eBay's app receives generally positive feedback for its easy navigation and good product selection, but users frequently report issues with app crashes, poor customer service, and an intrusive 'eBay Live' feature that drives some users away.
Rating Distribution
Pain Points
-
bugs
· 1.0% of reviews
Issues with app functionality
-
customer_service
· 3.0% of reviews
Issues with customer support
-
selling platform
· 16.0% of reviews
Problems with the selling experience
-
search_filter_issues
Problems with search filters
Praised Features
-
easy navigation
· 6.0% of reviews
User-friendly interface
-
good products
· 10.0% of reviews
Quality of products available
Feature Requests
-
better search filters
Improved search functionality
Bug Reports
-
app crashes
· 2.0% of reviews
Application crashes
-
network errors
Connection issues
Competitive Position
eBay maintains a strong market position due to its extensive product range and trusted brand, but faces competition from newer platforms offering a more streamlined user experience.
