eBay online shopping & selling reviews: complaints, praise and verdict
eBay Mobile
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
EBay's app is highly praised for its easy navigation and good product selection, but faces criticism for high transaction fees, technical bugs, and customer service issues. Users are leaving primarily due to pricing concerns, and the app's monetization model is viewed mixedly. While it maintains a strong competitive position, it faces medium risk due to ongoing technical and service-related issues.
Rating Distribution
Pain Points
-
customer_service
· 1.0% of reviews
Issues related to customer service interactions
-
selling platform
· 11.0% of reviews
Concerns about the platform used for selling items
-
bugs
· 14.0% of reviews
Technical issues or bugs in the app
-
search_filter_issues
Problems with search filters
Praised Features
-
easy navigation
· 3.0% of reviews
Ease of navigating through the app
-
good products
· 12.0% of reviews
Quality and variety of products available
Feature Requests
-
better search filters
Improvements to search filter functionality
Bug Reports
-
app crashes
· 6.0% of reviews
Instances where the app crashes unexpectedly
Competitive Position
EBay maintains a strong market position due to its extensive product range and established reputation, but faces competition from newer platforms focusing on specific niches.
Frequently asked questions about eBay online shopping & selling
What do eBay online shopping & selling users complain about most?
The most common complaint in eBay online shopping & selling reviews is bugs (14% of reviews), followed by selling platform (11% of reviews) and customer_service (1% of reviews). Technical issues or bugs in the app.
What do users like about eBay online shopping & selling?
Users praise eBay online shopping & selling most for good products (12% of reviews), then easy navigation (3% of reviews). Quality and variety of products available.
Is eBay online shopping & selling worth it?
Yes for most users: eBay online shopping & selling holds a 4.5 rating from 5,026,155 ratings. EBay's app is highly praised for its easy navigation and good product selection, but faces criticism for high transaction fees, technical bugs, and customer service issues. Users are leaving primarily due to pricing concerns, and the app's monetization model is viewed mixedly. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does eBay online shopping & selling have?
eBay online shopping & selling gets about 2.5M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
