Mercado Libre: Compras online — Reviews & Insights
Mercado Libre
Analysis Summary
Mercado Libre offers a wide variety of products and generally fast delivery, but users frequently report issues with customer service, app crashes, and pricing concerns. While the app's freemium...
Rating Distribution
Pain Points
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security
· 1.0% of reviews
Concerns about the safety of personal information and transactions
-
customer service
· 2.3% of reviews
Problems with customer support and resolution of issues
-
app functionality
· 7.0% of reviews
Issues with the app's performance and usability
-
delivery speed
· 5.7% of reviews
Concerns about the speed and reliability of deliveries
-
login options
· 2.0% of reviews
Issues with account login and security
-
payment issues
· 3.3% of reviews
Problems related to payment processing and fees
-
product variety
· 0.7% of reviews
Limited range of products available
-
fast delivery
· 2.7% of reviews
Issues with promised quick delivery
-
user experience
· 3.3% of reviews
General dissatisfaction with the app's interface and usability
-
better filters
· 0.3% of reviews
Need for improved search and filtering options
-
login simplification
· 0.7% of reviews
Desire for easier and more flexible login options
-
app crashes
Instances of the app unexpectedly shutting down
-
search functionality
· 0.7% of reviews
Problems with the app's search capabilities
-
login issues
· 1.3% of reviews
Problems with logging into the app
Praised Features
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product variety
· 2.0% of reviews
Wide range of products available
-
fast delivery
· 1.0% of reviews
Quick and reliable delivery service
-
user experience
· 4.7% of reviews
Overall satisfaction with the app's interface and usability
-
customer service
· 1.0% of reviews
Positive feedback on customer support
Feature Requests
-
dark mode
· 2.0% of reviews
Request for a dark theme option
-
better filters
· 0.3% of reviews
Request for improved search and filtering options
-
login simplification
· 0.7% of reviews
Request for easier and more flexible login options
Bug Reports
-
app crashes
Instances of the app unexpectedly shutting down
-
search functionality
· 0.7% of reviews
Problems with the app's search capabilities
-
login issues
· 0.7% of reviews
Problems with logging into the app
Competitive Position
Mercado Libre is positioned as a strong competitor with a vast product range and reliable delivery, though it faces competition from other platforms on specific aspects like delivery speed.
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