Walmart: Shopping & Savings — Reviews & Insights
Walmart
Analysis Summary
The Walmart app receives high praise for its delivery service and competitive pricing, but struggles with user interface issues, app crashes, and delivery delays. Users appreciate the savings and convenience, but frequent technical problems and delivery service issues contribute to mixed overall sentiment.
Rating Distribution
Pain Points
-
ux
· 1.0% of reviews
User interface issues
-
delivery
· 2.0% of reviews
Delivery issues
-
app_performance
· 8.0% of reviews
App performance issues
-
payment_issues
· 4.0% of reviews
Payment issues
-
delivery_service
· 1.0% of reviews
Delivery service issues
-
app crashes
· 7.0% of reviews
App crashes
-
user_interface
· 3.0% of reviews
User interface issues
-
communication
Communication issues
-
shipping_fees
Shipping fees
-
add_items_to_order
· 3.0% of reviews
Adding items to order
-
Google Wallet Pay
· 1.0% of reviews
Google Wallet Pay issues
-
payment errors
Payment errors
-
delivery options
· 1.0% of reviews
Delivery options
-
user experience
· 2.0% of reviews
User experience
-
customer service
Customer service
-
more filters
More filters
-
inventory updates
· 2.0% of reviews
Inventory updates
-
delivery issues
· 1.0% of reviews
Delivery issues
Praised Features
-
delivery
· 9.0% of reviews
Delivery service
-
pricing
· 2.0% of reviews
Pricing
-
ux
· 4.0% of reviews
User experience
-
payment_options
· 1.0% of reviews
Payment options
Feature Requests
-
dark mode
Dark mode
-
Google Wallet Pay
Google Wallet Pay
Bug Reports
-
app crashes
· 7.0% of reviews
App crashes
Competitive Position
Walmart's app is well-regarded for its delivery service and pricing, but faces stiff competition from Amazon in delivery speed and Target in product selection.
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