Walmart: Shopping & Savings — Reviews & Insights
Walmart
Analysis Summary
Users appreciate Walmart's delivery options and competitive pricing but frequently report issues with app crashes, poor user experience, and payment processing errors. These pain points are driving...
Rating Distribution
Pain Points
-
ux
· 15.3% of reviews
Issues related to the user experience of the app.
-
delivery
· 6.7% of reviews
Problems with delivery services.
-
app_performance
· 20.7% of reviews
Issues with the app's performance.
-
pricing
· 2.7% of reviews
Concerns about pricing and hidden costs.
-
payment_issues
· 8.0% of reviews
Issues related to payment processing.
-
delivery_service
· 7.0% of reviews
Issues with the delivery service.
-
app crashes
· 12.0% of reviews
The app crashes frequently
-
user_interface
· 6.7% of reviews
Issues with the app's interface.
-
communication
· 3.3% of reviews
Problems with communication from the app.
-
app crashes
· 14.7% of reviews
Instances where the app crashes.
-
shipping_fees
· 1.0% of reviews
Concerns about shipping fees.
-
add_items_to_order
· 3.7% of reviews
Problems adding items to the order.
-
Google Wallet Pay
· 2.3% of reviews
Issues with Google Wallet Pay integration.
-
payment errors
· 1.7% of reviews
Payment errors
-
delivery options
· 5.3% of reviews
Delivery options
-
user experience
· 7.7% of reviews
User experience
-
customer service
Customer service
-
more filters
Need for more filters
-
inventory updates
· 3.7% of reviews
Inventory updates
-
delivery issues
· 4.0% of reviews
Delivery issues
-
payment errors
· 6.3% of reviews
Errors encountered during payment.
-
delivery options
· 2.0% of reviews
Issues with available delivery options.
-
user experience
· 12.3% of reviews
General issues with the user experience.
-
customer service
· 0.3% of reviews
Issues with customer service.
-
more filters
Request for more filters in the app.
-
inventory updates
· 7.0% of reviews
Issues with inventory updates.
-
delivery issues
· 6.0% of reviews
General delivery issues.
Praised Features
-
delivery
· 4.7% of reviews
Praise for the delivery service.
-
pricing
· 0.7% of reviews
Competitive pricing
-
ux
· 3.0% of reviews
Praise for the user experience.
-
payment_options
Praise for payment options.
Feature Requests
-
dark mode
Request for a dark mode feature.
-
Google Wallet Pay
· 0.3% of reviews
Request for Google Wallet Pay integration.
Bug Reports
-
app crashes
· 14.7% of reviews
Reports of the app crashing.
-
payment errors
· 6.3% of reviews
Errors encountered during payment.
Competitive Position
Walmart's app faces competition from other major retailers, but its strong delivery service and competitive pricing help maintain market position.
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