bigbasket: Groceries and more — Reviews & Insights
Bigbasket.com
Analysis Summary
bigbasket is highly praised for its wide product variety and competitive pricing, but faces challenges with delivery delays, customer service, and app functionality. Users appreciate the app but seek improvements in these areas to enhance their overall experience.
Rating Distribution
Pain Points
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delivery
· 6.0% of reviews
Issues related to delivery times and reliability
-
customer service
· 4.0% of reviews
Problems with customer support responsiveness and effectiveness
-
app functionality
· 2.0% of reviews
Issues with app performance and usability
Praised Features
-
product variety
· 1.0% of reviews
Wide range of products available
-
price
Affordable pricing and good deals
Feature Requests
-
more discounts
Desire for additional discounts and promotions
-
better customer support
· 1.0% of reviews
Improvements in customer service responsiveness
Bug Reports
-
app crashes
· 1.0% of reviews
Instances of the app crashing
-
payment failures
Issues with payment processing
Competitive Position
bigbasket holds a strong market position due to its extensive product range and reliable delivery, but faces competition from other apps like Zepto.
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