The Home Depot reviews: complaints, praise and verdict
The Home Depot, Inc.
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users appreciate Home Depot’s extensive product range and free delivery, but frequent app crashes, slow performance, and checkout difficulties are major pain points driving dissatisfaction and potential churn.
Rating Distribution
Pain Points
-
performance
· 26.0% of reviews
Slow app performance and lags
-
checkout
· 9.0% of reviews
Difficult checkout process
-
usability
· 17.0% of reviews
App navigation issues
-
online ordering
· 23.0% of reviews
Ordering issues
Praised Features
-
online ordering
· 8.0% of reviews
Ease of online shopping
Feature Requests
-
Simplify checkout process
· 2.0% of reviews
Easier checkout experience
-
Improve app performance
· 14.0% of reviews
Faster and more reliable app
Bug Reports
-
App crashes
· 15.0% of reviews
Application crashes
Competitive Position
Home Depot’s app is praised for its extensive inventory and free delivery, but faces competition from other online shopping platforms.
Frequently asked questions about The Home Depot
What do The Home Depot users complain about most?
The most common complaint in The Home Depot reviews is performance (26% of reviews), followed by online ordering (23% of reviews) and usability (17% of reviews). Slow app performance and lags.
What do users like about The Home Depot?
Users praise The Home Depot most for online ordering (8% of reviews). Ease of online shopping.
Is The Home Depot worth it?
Yes for most users: The Home Depot holds a 4.8 rating from 3,491,985 ratings. Users appreciate Home Depot’s extensive product range and free delivery, but frequent app crashes, slow performance, and checkout difficulties are major pain points driving dissatisfaction and potential churn. Reviews describe pricing as positive. The main reason users leave is performance.
How many monthly downloads does The Home Depot have?
The Home Depot gets about 1.5M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
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