Walgreens reviews: complaints, praise and verdict
Walgreen Co.
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users appreciate Walgreens' photo services and pharmacy staff but frequently report issues with app crashes, prescription refills, and pharmacy service delays. While the app is free with ads, some users find the ads intrusive. Competitive pressures are present, but Walgreens' strong pharmacy services and photo printing capabilities maintain its market position.
Rating Distribution
Pain Points
-
pharmacy
· 16.0% of reviews
Issues with pharmacy services, including long wait times and poor communication.
-
prescription refills
· 20.0% of reviews
Problems with automatic prescription refills and notifications.
-
app usability
· 9.0% of reviews
Difficulties navigating the app and issues with user interface.
-
photo services
· 2.0% of reviews
Issues with photo orders and delivery.
-
bugs
· 3.0% of reviews
General bugs affecting app functionality.
-
payment method
· 1.0% of reviews
Issues with payment methods and billing.
-
coupons
Problems with coupon usage and availability.
Praised Features
-
photo services
· 15.0% of reviews
High-quality and convenient photo printing services.
-
pharmacy staff
· 16.0% of reviews
Professional and helpful pharmacy staff.
Feature Requests
-
dark mode
Request for a dark mode option in the app.
-
widget
Request for an app widget to provide quick access to features.
Bug Reports
-
app crashes
· 5.0% of reviews
Reports of the app crashing frequently.
-
prescription refills
· 21.0% of reviews
Issues with prescription refills not processing correctly.
-
pharmacy
· 22.0% of reviews
Problems related to pharmacy services.
-
app usability
· 9.0% of reviews
General issues with app usability.
Competitive Position
Walgreens maintains a strong market position due to its extensive pharmacy services and convenient photo printing options, but faces competition from CVS and other local pharmacies.
Frequently asked questions about Walgreens
What do Walgreens users complain about most?
The most common complaint in Walgreens reviews is prescription refills (20% of reviews), followed by pharmacy (16% of reviews) and app usability (9% of reviews). Problems with automatic prescription refills and notifications.
What do users like about Walgreens?
Users praise Walgreens most for pharmacy staff (16% of reviews), then photo services (15% of reviews). Professional and helpful pharmacy staff.
Is Walgreens worth it?
Yes for most users: Walgreens holds a 4.8 rating from 7,332,011 ratings. Users appreciate Walgreens' photo services and pharmacy staff but frequently report issues with app crashes, prescription refills, and pharmacy service delays. While the app is free with ads, some users find the ads intrusive. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Walgreens have?
Walgreens gets about 1.7M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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