Kaiser Permanente reviews: complaints, praise and verdict
Kaiser Permanente
Data as of October 21, 2026. Review analysis of 100 reviews generated October 21, 2026.
By the numbers (App Vulture estimates, data as of October 21, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The Kaiser Permanente app receives generally positive feedback for its pharmacy and communication features, but struggles with frequent bugs and performance issues that frustrate users. While the app is free, ongoing technical problems risk user churn and could threaten its long-term viability.
Rating Distribution
Pain Points
-
bugs
· 24.0% of reviews
Issues with app functionality
-
performance
· 15.0% of reviews
Slow loading times and lag
-
login errors
· 3.0% of reviews
Difficulties in logging into the app
Praised Features
-
pharmacy
· 16.0% of reviews
Ease of refilling prescriptions
-
communication
· 12.0% of reviews
Ease of contacting doctors
Feature Requests
-
PDF download option
Ability to download medical records as PDFs
Bug Reports
-
app freezing
· 17.0% of reviews
App stops responding or crashes
Competitive Position
The app maintains a strong market position due to its comprehensive health management features, but faces competition from other healthcare apps with more user-friendly interfaces.
Frequently asked questions about Kaiser Permanente
What do Kaiser Permanente users complain about most?
The most common complaint in Kaiser Permanente reviews is bugs (24% of reviews), followed by performance (15% of reviews) and login errors (3% of reviews). Issues with app functionality.
What do users like about Kaiser Permanente?
Users praise Kaiser Permanente most for pharmacy (16% of reviews), then communication (12% of reviews). Ease of refilling prescriptions.
Is Kaiser Permanente worth it?
Yes for most users: Kaiser Permanente holds a 4.8 rating from 1,106,268 ratings. The Kaiser Permanente app receives generally positive feedback for its pharmacy and communication features, but struggles with frequent bugs and performance issues that frustrate users. While the app is free, ongoing technical problems risk user churn and could threaten its long-term viability. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Kaiser Permanente have?
Kaiser Permanente gets about 760K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 21, 2026).
