CVS Health reviews: complaints, praise and verdict
CVS Pharmacy
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The CVS Health app is highly regarded for its convenience and useful features, particularly in managing prescriptions and accessing deals and coupons. However, it faces challenges related to user experience and occasional bugs, which could lead to user dissatisfaction and churn.
Rating Distribution
Pain Points
-
UX
· 3.0% of reviews
Issues related to the user experience of the app
-
Functionality
· 6.0% of reviews
Problems with the app's core features
-
Pharmacy Services
· 7.0% of reviews
Concerns regarding pharmacy-related services
Praised Features
-
Deals and Coupons
· 5.0% of reviews
App-exclusive offers and rewards
-
Store Experience
· 22.0% of reviews
Overall convenience and service provided by the app
Feature Requests
-
More User-Friendly Design
· 2.0% of reviews
Suggestions for improving the app's usability
Bug Reports
-
Login Errors
Issues with the app's login functionality
Competitive Position
The CVS Health app maintains a strong market position due to its extensive service offerings and user-friendly design, although it faces competition from other major pharmacy chains.
Frequently asked questions about CVS Health
What do CVS Health users complain about most?
The most common complaint in CVS Health reviews is Pharmacy Services (7% of reviews), followed by Functionality (6% of reviews) and UX (3% of reviews). Concerns regarding pharmacy-related services.
What do users like about CVS Health?
Users praise CVS Health most for Store Experience (22% of reviews), then Deals and Coupons (5% of reviews). Overall convenience and service provided by the app.
Is CVS Health worth it?
Yes for most users: CVS Health holds a 4.7 rating from 1,717,993 ratings. The CVS Health app is highly regarded for its convenience and useful features, particularly in managing prescriptions and accessing deals and coupons. However, it faces challenges related to user experience and occasional bugs, which could lead to user dissatisfaction and churn. Reviews describe pricing as positive. The main reason users leave is UX.
How many monthly downloads does CVS Health have?
CVS Health gets about 1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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