Walgreens reviews: complaints, praise and verdict
Walgreens Co
Data as of October 21, 2026. Review analysis of 100 reviews generated October 21, 2026.
By the numbers (App Vulture estimates, data as of October 21, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The Walgreens app receives mixed reviews, with users praising its prescription refill and photo services but frequently reporting bugs and performance issues. The app's freemium model is generally well-received, though excessive ads may cause dissatisfaction. Competitively, it faces challenges from other pharmacy apps.
Rating Distribution
Pain Points
-
app crashes
· 9.0% of reviews
Users report frequent application crashes.
-
photo upload issues
· 5.0% of reviews
Users face difficulties with photo uploads.
-
prescription refills
· 7.0% of reviews
Users struggle with prescription refills.
-
pharmacy services
· 9.0% of reviews
Issues with pharmacy services.
-
user interface
· 4.0% of reviews
Problems with the app's user interface.
-
better notification management
· 1.0% of reviews
Users want improved notification management.
-
login issues
· 3.0% of reviews
Users face login problems.
-
search functionality
Issues with search functionality.
-
shop & savings
Problems with shop and savings features.
-
photo services
· 5.0% of reviews
Issues with photo services.
-
coupons
Coupons not working properly.
-
checkout process
· 5.0% of reviews
Problems with the checkout process.
Praised Features
-
prescription refills
· 7.0% of reviews
Users appreciate the prescription refill feature.
-
photo services
· 1.0% of reviews
Users love the photo services.
Feature Requests
-
better notification management
· 1.0% of reviews
Users request better notification management.
Bug Reports
-
app crashes
· 9.0% of reviews
Users report frequent application crashes.
-
photo upload issues
· 5.0% of reviews
Users face difficulties with photo uploads.
-
prescription refills
· 7.0% of reviews
Users struggle with prescription refills.
-
pharmacy services
· 9.0% of reviews
Issues with pharmacy services.
Competitive Position
Walgreens app is appreciated for its prescription refill and photo services but faces competition from other pharmacy apps like CVS.
Frequently asked questions about Walgreens
What do Walgreens users complain about most?
The most common complaint in Walgreens reviews is app crashes (9% of reviews), followed by pharmacy services (9% of reviews) and prescription refills (7% of reviews). Users report frequent application crashes.
What do users like about Walgreens?
Users praise Walgreens most for prescription refills (7% of reviews), then photo services (1% of reviews). Users appreciate the prescription refill feature.
Is Walgreens worth it?
Yes for most users: Walgreens holds a 4.6 rating from 1,561,933 ratings. The Walgreens app receives mixed reviews, with users praising its prescription refill and photo services but frequently reporting bugs and performance issues. The app's freemium model is generally well-received, though excessive ads may cause dissatisfaction. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Walgreens have?
Walgreens gets about 1.7M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 21, 2026).
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