United Airlines reviews: complaints, praise and verdict
United Airlines
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The United Airlines app receives mixed reviews, with users praising its ease of use and customer service but criticizing technical issues, high baggage fees, and poor customer support. The app's freemium model is perceived variably, and there is a medium level of risk due to technical and pricing concerns.
Rating Distribution
Pain Points
-
ux
· 14.0% of reviews
Issues related to user experience
-
bugs
· 5.0% of reviews
Technical issues with the app
-
customer service
· 1.0% of reviews
Issues with customer support
-
check-in process
· 13.0% of reviews
Problems with the check-in feature
-
overall experience
· 21.0% of reviews
General dissatisfaction with the app
-
app usability
· 18.0% of reviews
Issues with how easy the app is to use
-
flight information
· 3.0% of reviews
Problems with displaying flight information
-
seat selection
· 6.0% of reviews
Issues with selecting seats
-
inflight services
· 2.0% of reviews
Problems with inflight services
Praised Features
-
ease of use
· 15.0% of reviews
How easy the app is to use
-
customer service
· 8.0% of reviews
Quality of customer support
-
check-in
· 16.0% of reviews
Ease of the check-in process
-
boarding pass
· 2.0% of reviews
Availability and usability of the boarding pass
-
mileage plus
Management and benefits of the MileagePlus account
Feature Requests
-
dark mode
Request for a dark mode option
Bug Reports
-
app crashes
· 3.0% of reviews
Instances where the app crashes
-
check-in process
· 10.0% of reviews
Issues with the check-in process
-
date picker bug
Problems with the date picker feature
-
passport scanning
· 1.0% of reviews
Issues with scanning passports
-
login issues
· 6.0% of reviews
Problems with logging into the app
Competitive Position
United Airlines is perceived as a reliable and well-established airline, but faces competition from other major carriers and budget airlines.
Frequently asked questions about United Airlines
What do United Airlines users complain about most?
The most common complaint in United Airlines reviews is overall experience (21% of reviews), followed by app usability (18% of reviews) and ux (14% of reviews). General dissatisfaction with the app.
What do users like about United Airlines?
Users praise United Airlines most for check-in (16% of reviews), then ease of use (15% of reviews) and customer service (8% of reviews). Ease of the check-in process.
Is United Airlines worth it?
Yes for most users: United Airlines holds a 4.8 rating from 8,434,257 ratings. The United Airlines app receives mixed reviews, with users praising its ease of use and customer service but criticizing technical issues, high baggage fees, and poor customer support. The app's freemium model is perceived variably, and there is a medium level of risk due to technical and pricing concerns. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does United Airlines have?
United Airlines gets about 850K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
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