United Airlines — Reviews & Insights

Name: United Airlines
Rating: 4.78 (8189518 reviews)

United Airlines

★ 4.78 (8.2M) Travel iOS Free

Or ask: Compare United Airlines to its top alternatives What do United Airlines users complain about most? Is United Airlines still actively maintained? Best-rated United Airlines alternative right now?

☠ Zombie App

Rating

4.78

8.2M ratings

Reviews/Month

Last Updated

Jan 31, 2026

v4.2.65

Days Since Update

181

Stale

Analysis Summary

The United Airlines app receives mixed reviews, with users praising its ease of use and customer service but criticizing its technical issues, customer service responsiveness, and hidden fees. The app's freemium model is a significant pain point, leading to user dissatisfaction and potential churn.

Rating Distribution

5★

0.0%

4★

0.0%

3★

0.0%

2★

0.0%

1★

0.0%

Pain Points

ux · 8.0% of reviews
Issues related to the user experience of the app
bugs · 12.0% of reviews
Technical issues within the app
customer service · 2.0% of reviews
Issues related to customer service experience
check-in process · 16.0% of reviews
Problems with the check-in process
boarding pass · 2.0% of reviews
Problems related to generating and using boarding passes
overall experience · 12.0% of reviews
General dissatisfaction with the app's overall experience
app usability · 12.0% of reviews
Issues related to the app's usability
flight information · 8.0% of reviews
Problems with accessing flight information
seat selection · 2.0% of reviews
Issues related to selecting seats
inflight services · 2.0% of reviews
Problems with inflight services

Praised Features

ease of use · 22.0% of reviews
Users appreciate the app's ease of use
customer service · 12.0% of reviews
Users commend the customer service provided
check-in · 14.0% of reviews
Users find the check-in process efficient
boarding pass · 6.0% of reviews
Users appreciate the convenience of the boarding pass feature
mileage plus
Users value the mileage plus program

Feature Requests

dark mode
Users request a dark mode option

Bug Reports

app crashes · 6.0% of reviews
Issues causing the app to crash
check-in process · 16.0% of reviews
Problems during the check-in process
date picker bug
Issues with the date picker functionality
passport scanning · 2.0% of reviews
Problems with passport scanning feature
login issues · 10.0% of reviews
Problems with logging into the app

Competitive Position

The app maintains a strong market position due to its extensive global network and frequent flyer program, but faces competition from other airlines offering better pricing and user experience.