United Airlines — Reviews & Insights
United Airlines
Analysis Summary
Users have mixed experiences with the United Airlines app, citing frequent crashes, bugs, and dissatisfaction with pricing. While some praise the ease of use and check-in process, others express...
Rating Distribution
Pain Points
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ux
· 24.3% of reviews
User interface and experience issues.
-
bugs
· 27.3% of reviews
Issues with app functionality causing crashes and freezes.
-
pricing
· 11.0% of reviews
Concerns about additional fees and perceived overcharging.
-
customer service
· 2.3% of reviews
Issues with customer support and service quality.
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app crashes
· 25.0% of reviews
The app shutting down unexpectedly.
-
check-in process
· 23.0% of reviews
Difficulties with the check-in process.
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login issues
· 8.3% of reviews
Problems with logging into the app.
-
boarding pass
· 5.3% of reviews
Issues with generating and accessing boarding passes.
-
overall experience
· 29.3% of reviews
General dissatisfaction with the app's overall performance.
-
app usability
· 28.7% of reviews
Difficulties with the app's usability.
-
flight information
· 11.7% of reviews
Problems with accessing flight updates and information.
-
seat selection
· 3.7% of reviews
Issues with selecting and managing seats.
-
inflight services
· 19.3% of reviews
Problems with inflight services.
-
passport scanning
· 2.3% of reviews
Problems with passport scanning
-
2048 game
· 1.0% of reviews
Issues with the 2048 game within the app.
Praised Features
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ease of use
· 10.3% of reviews
Users appreciate the app's ease of use.
-
customer service
· 3.3% of reviews
Positive feedback about customer service.
-
check-in
· 9.0% of reviews
Users appreciate the check-in process.
-
boarding pass
· 6.3% of reviews
Availability and functionality of boarding passes
-
mileage plus
· 4.0% of reviews
Users appreciate the mileage plus program.
Feature Requests
-
dark mode
Request for a dark mode feature.
Bug Reports
-
app crashes
· 25.7% of reviews
The app shutting down unexpectedly.
-
check-in process
· 23.0% of reviews
Difficulties with the check-in process.
-
date picker bug
· 2.3% of reviews
Issues with the date picker functionality.
-
passport scanning
· 2.3% of reviews
Problems with passport scanning.
-
login issues
· 8.3% of reviews
Problems with logging into the app.
Competitive Position
United Airlines faces competition from other major carriers, particularly in pricing and customer service. Users often mention switching to competitors due to better service and pricing.
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