United Airlines — Reviews & Insights
United Airlines
Analysis Summary
United Airlines app receives mixed reviews with praise for ease of use and check-in process but frequent complaints about bugs, customer service, and fees. The app's freemium model with ads contributes to negative user sentiment.
Rating Distribution
Pain Points
-
ux
· 8.0% of reviews
Issues related to the app's user experience
-
bugs
· 4.0% of reviews
Technical issues or bugs within the app
-
customer service
· 6.0% of reviews
Issues related to customer support
-
check-in process
· 16.0% of reviews
Problems with the check-in process
-
boarding pass
· 10.0% of reviews
Issues related to generating and using boarding passes
-
overall experience
· 8.0% of reviews
General dissatisfaction with the overall experience
-
app usability
· 18.0% of reviews
Issues related to the app's usability
-
flight information
· 2.0% of reviews
Issues related to flight information
-
seat selection
· 6.0% of reviews
Problems with selecting seats
-
inflight services
· 4.0% of reviews
Issues related to inflight services
Praised Features
-
ease of use
· 16.0% of reviews
Praise for the app's ease of use
-
customer service
· 12.0% of reviews
Praise for customer service
-
check-in
· 14.0% of reviews
Praise for the check-in process
-
boarding pass
· 20.0% of reviews
Praise for the boarding pass feature
-
mileage plus
· 14.0% of reviews
Praise for the mileage plus program
Feature Requests
-
dark mode
Request for a dark mode feature
Bug Reports
-
app crashes
· 2.0% of reviews
Reports of the app crashing
-
check-in process
· 14.0% of reviews
Issues with the check-in process
-
date picker bug
· 2.0% of reviews
Issues with the date picker
-
passport scanning
Issues with passport scanning
-
login issues
Issues with logging into the app
Competitive Position
United Airlines holds a strong market position but faces stiff competition from other major carriers.
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