United Airlines — Reviews & Insights

Name: United Airlines
Rating: 4.78 (8309909 reviews)

United Airlines

★ 4.78 (8.3M) Travel iOS Free

Or ask: Compare United Airlines to its top alternatives What do United Airlines users complain about most? Is United Airlines still actively maintained? Best-rated United Airlines alternative right now?

☠ Zombie App ⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 59

Rating

4.78

8.3M ratings

Reviews/Month

750

Trend: declining

Last Updated

Jan 31, 2026

v4.2.65

Days Since Update

226

Stale

Analysis Summary

United Airlines' app receives generally positive feedback for its ease of use and customer service, but struggles with technical issues, check-in process bugs, and additional fees, which contribute to mixed user sentiment and potential churn.

Rating Distribution

5★

52.0%

4★

2.0%

3★

6.0%

2★

2.0%

1★

38.0%

Pain Points

ux · 6.0% of reviews
Issues related to the user experience of the app
bugs · 4.0% of reviews
Technical issues or glitches in the app
customer service
Issues related to customer support
check-in process · 10.0% of reviews
Problems with the check-in feature
overall experience · 14.0% of reviews
General dissatisfaction with the app's overall performance
app usability · 8.0% of reviews
Issues with the app's ease of use
flight information
Problems accessing or viewing flight details
seat selection · 4.0% of reviews
Issues with choosing or paying for seats
inflight services
Complaints about inflight amenities or services

Praised Features

ease of use · 18.0% of reviews
Praise for the app's simplicity and ease of navigation
customer service · 2.0% of reviews
Positive feedback on customer support
check-in · 6.0% of reviews
Praise for the check-in process
boarding pass · 2.0% of reviews
Positive feedback on the boarding pass feature
mileage plus · 2.0% of reviews
Praise for the mileage plus program

Feature Requests

dark mode
Request for a dark mode feature

Bug Reports

app crashes
Reports of the app crashing
check-in process · 10.0% of reviews
Issues with the check-in process
date picker bug
Problems with the date picker functionality
passport scanning
Issues with passport scanning feature
login issues
Problems with logging into the app

Competitive Position

United Airlines' app is positioned as a reliable and comprehensive tool for travel planning, but faces competition from other airlines with perceived better user experiences.