My Verizon reviews: complaints, praise and verdict
Verizon Consumer Group
Data as of October 21, 2026. Review analysis of 100 reviews generated October 21, 2026.
By the numbers (App Vulture estimates, data as of October 21, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The My Verizon app receives mixed reviews, with users praising its easy navigation and reliable service but criticizing its high costs and frequent app crashes. Users often mention switching back from competitors due to better service, but are frustrated by the app's performance issues and the high price of Verizon services.
Rating Distribution
Pain Points
-
app functionality
· 14.0% of reviews
Issues with app features and operations
-
update issues
· 6.0% of reviews
Problems arising after recent updates
-
loading issues
· 7.0% of reviews
Problems with app loading and performance
-
app crashes
· 6.0% of reviews
The app frequently crashes
Praised Features
-
easy navigation
· 7.0% of reviews
User-friendly interface and easy to navigate
-
customer service
Effective customer service support
-
service reliability
· 9.0% of reviews
Reliable Verizon service
-
additional features
· 6.0% of reviews
Extra features like device protection and easy payment options
Feature Requests
-
more customization options
Requests for additional customization features
Bug Reports
-
loading issues
· 7.0% of reviews
Problems with app loading and performance
-
app crashes
· 6.0% of reviews
The app frequently crashes
Competitive Position
Verizon maintains a strong market position due to its reliable service, but faces competition from other carriers on pricing and customer service.
Frequently asked questions about My Verizon
What do My Verizon users complain about most?
The most common complaint in My Verizon reviews is app functionality (14% of reviews), followed by loading issues (7% of reviews) and update issues (6% of reviews). Issues with app features and operations.
What do users like about My Verizon?
Users praise My Verizon most for service reliability (9% of reviews), then easy navigation (7% of reviews) and additional features (6% of reviews). Reliable Verizon service.
Is My Verizon worth it?
Yes for most users: My Verizon holds a 4.5 rating from 1,299,180 ratings. The My Verizon app receives mixed reviews, with users praising its easy navigation and reliable service but criticizing its high costs and frequent app crashes. Users often mention switching back from competitors due to better service, but are frustrated by the app's performance issues and the high price of Verizon services. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does My Verizon have?
My Verizon gets about 2M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 21, 2026).
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