Zillow Real Estate & Rentals — Reviews & Insights
Zillow.com
Analysis Summary
Zillow Real Estate & Rentals has a high overall rating but suffers from significant bugs and usability issues that frustrate users. While praised for its neighborhood details and BuyAbility score, the app's frequent crashes and poor customer support are major pain points driving user churn.
Rating Distribution
Pain Points
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functionality
· 34.0% of reviews
Issues with app performance and stability
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user interface
· 4.0% of reviews
Difficulty navigating or understanding the app's interface
-
real estate tools
· 18.0% of reviews
Inaccurate or outdated real estate information
Praised Features
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Neighborhood details
Information about local amenities and school districts
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BuyAbility score
Estimate of home-buying budget based on finances
Feature Requests
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Dark mode
Option for a darker interface to reduce eye strain
Bug Reports
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App crashes
· 32.0% of reviews
Application unexpectedly closes or freezes
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Login issues
· 12.0% of reviews
Problems with account access or authentication
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Broken saved searches
· 6.0% of reviews
Saved search filters not functioning correctly
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Broken 3D tours
3D home tours not loading or functioning
Competitive Position
Zillow maintains a strong market position but faces stiff competition from other real estate apps that offer more reliable and user-friendly experiences.
