Zillow Real Estate & Rentals — Reviews & Insights
Zillow.com
Analysis Summary
Zillow's real estate app receives mixed reviews, with users praising its virtual staging and local agent support but criticizing frequent app crashes, login issues, and a cluttered user interface. The app's freemium model is generally accepted, though some users find the ads intrusive. The primary reason for churn appears to be bugs, threatening the app's long-term viability.
Rating Distribution
Pain Points
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functionality
· 24.0% of reviews
Issues with app functionality that hinder user experience
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user interface
· 4.0% of reviews
Problems with the app's interface design
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real estate tools
· 4.0% of reviews
Issues with real estate tools provided by the app
Praised Features
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Virtual staging
Users appreciate the virtual staging feature
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BuyAbility score
Users find the BuyAbility score useful
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Local agent support
Users value the support from local agents
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Virtual leasing assistant
· 2.0% of reviews
Users appreciate the virtual leasing assistant
-
Neighborhood details
Users find neighborhood details useful
Feature Requests
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Dark mode
Users request a dark mode for the app
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Filter by open houses
· 2.0% of reviews
Users request a filter for open houses
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Acreage display
Users request the display of acreage
Bug Reports
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App crashes
· 10.0% of reviews
Reports of the app crashing
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Login issues
· 4.0% of reviews
Problems with logging into the app
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Notification issues
· 4.0% of reviews
Problems with app notifications
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Broken saved searches
· 2.0% of reviews
Issues with saved search functionality
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Broken 3D tours
Problems with 3D property tours
Competitive Position
Zillow maintains a strong market position with robust real estate tools and local agent support, but faces competition from other apps that offer more stable and user-friendly experiences.
