Zillow Real Estate & Rentals — Reviews & Insights
Zillow.com
Analysis Summary
Users frequently report issues with the app's functionality and user interface, leading to a negative user experience. While some features are praised, the overall sentiment is mixed due to...
Rating Distribution
Pain Points
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functionality
· 30.7% of reviews
Issues with app functionality, including search and navigation.
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user interface
· 26.7% of reviews
Problems with the app's interface and design.
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real estate tools
· 23.0% of reviews
Concerns about the accuracy and usefulness of real estate tools.
Praised Features
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Virtual staging
Users appreciate the virtual staging feature for visualizing home interiors.
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BuyAbility score
· 0.3% of reviews
Users value the BuyAbility score for estimating their home-buying budget.
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Local agent support
· 0.7% of reviews
Support from local agents is highly valued.
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Virtual leasing assistant
· 2.0% of reviews
Users find the virtual leasing assistant useful
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Neighborhood details
· 0.3% of reviews
Users value the neighborhood details provided
Feature Requests
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Dark mode
· 0.3% of reviews
Users request a dark mode for the app.
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Filter by open houses
· 3.0% of reviews
Request to filter listings by open houses
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Acreage display
· 1.7% of reviews
Request to display property acreage
Bug Reports
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App crashes
· 15.3% of reviews
Reports of the app crashing frequently.
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Login issues
· 5.7% of reviews
Problems with logging into the app.
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Notification issues
· 2.7% of reviews
Users report issues with notifications.
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Broken saved searches
· 7.3% of reviews
Saved searches are not working correctly.
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Broken 3D tours
· 1.3% of reviews
Problems with 3D tours not working
Competitive Position
Zillow maintains a strong market position with useful tools and features, but faces competition from other real estate apps that offer better performance and user experiences.
