Zillow Real Estate & Rentals — Reviews & Insights
Zillow.com
Analysis Summary
Zillow Real Estate & Rentals app receives mixed reviews with significant complaints about bugs and crashes, impacting user experience. While some users praise neighborhood details and the BuyAbility score, many are frustrated with recent updates and the app's performance. The freemium model is perceived mixedly, and the app faces medium risk due to ongoing technical issues and competitive pressures.
Rating Distribution
Pain Points
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functionality
· 23.0% of reviews
Issues with app functionality
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user interface
· 26.0% of reviews
Problems with the app's user interface
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real estate tools
· 18.0% of reviews
Concerns with real estate tools
Praised Features
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Neighborhood details
Details about neighborhoods
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BuyAbility score
Home-buying budget estimate
Feature Requests
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Dark mode
Request for a dark mode option
Bug Reports
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App crashes
· 17.0% of reviews
Reports of the app crashing
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Login issues
· 9.0% of reviews
Problems logging into the app
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Notification issues
· 1.0% of reviews
Issues with app notifications
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Broken saved searches
· 2.0% of reviews
Saved searches not functioning
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Broken 3D tours
3D home tours not working
Competitive Position
Zillow maintains a strong market position but faces stiff competition and needs to address user complaints to maintain its edge.
