My Verizon reviews: complaints, praise and verdict
Verizon Wireless
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The My Verizon app has received mixed reviews, with significant issues reported regarding bugs, performance, and customer service. While some users praise the ease of use and customer service, many express frustration with app crashes, slow performance, and difficulties in account management. The negative sentiment towards updates and the competitive landscape pose risks to the app's viability.
Rating Distribution
Pain Points
-
bugs
· 13.0% of reviews
Issues with app functionality
-
performance
· 21.0% of reviews
Slow app performance
-
service_quality
· 13.0% of reviews
Poor customer service
-
payment_issues
· 5.0% of reviews
Billing problems
-
account_management
· 5.0% of reviews
Difficult account access
Praised Features
-
customer_service
· 5.0% of reviews
Positive experiences with customer service
-
ease_of_use
· 11.0% of reviews
Ease of using the app
Feature Requests
-
dark_mode
Request for dark mode
Bug Reports
-
login_loop
· 11.0% of reviews
Issues with repeated login prompts
Competitive Position
Verizon maintains a strong market position due to reliable service, but faces competition from other providers on service quality and customer support.
Frequently asked questions about My Verizon
What do My Verizon users complain about most?
The most common complaint in My Verizon reviews is performance (21% of reviews), followed by bugs (13% of reviews) and service_quality (13% of reviews). Slow app performance.
What do users like about My Verizon?
Users praise My Verizon most for ease_of_use (11% of reviews), then customer_service (5% of reviews). Ease of using the app.
Is My Verizon worth it?
Yes for most users: My Verizon holds a 4.7 rating from 5,544,664 ratings. The My Verizon app has received mixed reviews, with significant issues reported regarding bugs, performance, and customer service. While some users praise the ease of use and customer service, many express frustration with app crashes, slow performance, and difficulties in account management. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does My Verizon have?
My Verizon gets about 4.6M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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