My Verizon — Reviews & Insights

Name: My Verizon
Rating: 4.66 (5517236 reviews)

Verizon Wireless

★ 4.66 (5.5M) Utilities iOS Free

Or ask: Compare My Verizon to its top alternatives What do My Verizon users complain about most? Is My Verizon still actively maintained? Best-rated My Verizon alternative right now?

Rating

4.66

5.5M ratings

Reviews/Month

Last Updated

Feb 2, 2026

v21.5.0

Days Since Update

178

Aging

Analysis Summary

The My Verizon app receives mixed reviews, with users praising its customer service and service quality but criticizing frequent crashes, poor customer support, and billing issues. Many users cite high costs as a reason for considering leaving the service, while others appreciate the app's ease of use and bill management features. The app's viability is threatened by medium-level risks, including frequent crashes and negative update sentiment, and it faces competition from other telecom providers like AT&T and T-Mobile.

Rating Distribution

5★

0.0%

4★

0.0%

3★

0.0%

2★

0.0%

1★

0.0%

Pain Points

bugs · 21.0% of reviews
Issues with app functionality
performance · 5.0% of reviews
Slow loading times and lag
notification_issues · 1.0% of reviews
Unwanted or misleading notifications
service_quality · 4.0% of reviews
Poor customer service and support
bill_management · 7.0% of reviews
Billing errors and unexpected charges
customization_options
Limited personalization features
ease_of_use · 15.0% of reviews
Difficulty navigating the app
payment_issues · 2.0% of reviews
Problems with making payments
account_management
Difficulty managing accounts
crashes · 12.0% of reviews
App frequently crashes
login_issues · 4.0% of reviews
Problems logging into the app

Praised Features

customer_service · 10.0% of reviews
High-quality customer support
service_quality · 9.0% of reviews
Reliable and fast service
bill_management
Easy bill tracking and payment
customization_options
Flexible personalization settings
ease_of_use · 2.0% of reviews
User-friendly interface
support
Comprehensive support resources

Feature Requests

dark_mode
Night mode for the app

Bug Reports

login_loop · 3.0% of reviews
Infinite login loop

Competitive Position

Verizon maintains a strong market position due to its extensive network coverage and customer loyalty, but faces increasing competition from AT&T and T-Mobile, particularly in pricing and customer service.