Lowe's Home Improvement reviews: complaints, praise and verdict
Lowe's Companies, Inc.
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users frequently report usability issues, app crashes, and checkout problems, leading to frustration and a desire to switch to competitors like Home Depot. While customer service is often praised, the overall user experience is marred by technical difficulties, resulting in mixed sentiment and a medium risk of platform viability.
Rating Distribution
Pain Points
-
ux_issues
· 13.0% of reviews
Usability and interface issues
-
checkout_issues
· 7.0% of reviews
Problems during the checkout process
-
functionality_issues
· 20.0% of reviews
General app functionality problems
-
customer_service
· 2.0% of reviews
Issues with customer service
-
app_crashes
· 16.0% of reviews
App crashes
-
mobile_checkout
· 15.0% of reviews
Mobile checkout issues
-
store_locator
Store locator issues
-
better_search
· 6.0% of reviews
Search functionality issues
-
more_filters
Need for more filters
-
payment_issues
· 10.0% of reviews
Payment processing issues
-
product_availability_and_selection
Product availability and selection issues
Praised Features
-
customer_service
· 16.0% of reviews
Positive experiences with customer service
-
easy_ordering
· 7.0% of reviews
Ease of ordering products
Feature Requests
-
better_search
· 3.0% of reviews
Request for improved search functionality
-
more_filters
Request for additional filters
Bug Reports
-
app_crashes
· 16.0% of reviews
App crashes
-
checkout_crashes
· 6.0% of reviews
Checkout process crashes
-
functionality_issues
· 20.0% of reviews
General functionality problems
Competitive Position
The app faces stiff competition from Home Depot, with users citing better service and fewer issues.
Frequently asked questions about Lowe's Home Improvement
What do Lowe's Home Improvement users complain about most?
The most common complaint in Lowe's Home Improvement reviews is functionality_issues (20% of reviews), followed by app_crashes (16% of reviews) and mobile_checkout (15% of reviews). General app functionality problems.
What do users like about Lowe's Home Improvement?
Users praise Lowe's Home Improvement most for customer_service (16% of reviews), then easy_ordering (7% of reviews). Positive experiences with customer service.
Is Lowe's Home Improvement worth it?
Yes for most users: Lowe's Home Improvement holds a 4.8 rating from 1,926,235 ratings. Users frequently report usability issues, app crashes, and checkout problems, leading to frustration and a desire to switch to competitors like Home Depot. While customer service is often praised, the overall user experience is marred by technical difficulties, resulting in mixed sentiment and a medium risk of platform viability. The main reason users leave is UX.
How many monthly downloads does Lowe's Home Improvement have?
Lowe's Home Improvement gets about 1.4M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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