UPS reviews: complaints, praise and verdict
UPS
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users have mixed feelings about the UPS app, with significant praise for the tracking feature but frequent complaints about delivery issues, customer service, and app functionality. The high frequency of bugs and negative sentiment towards customer service are major reasons for churn, posing a medium risk to the app's viability.
Rating Distribution
Pain Points
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delivery
· 39.0% of reviews
Issues with package delivery accuracy and timeliness.
-
customer_service
· 14.0% of reviews
Problems with UPS customer service responsiveness and resolution.
-
app_functionality
· 18.0% of reviews
Issues with the functionality of the UPS app.
-
tracking
· 11.0% of reviews
Problems with package tracking accuracy and updates.
-
driver_service
· 12.0% of reviews
Concerns about the service provided by UPS drivers.
Praised Features
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tracking
· 5.0% of reviews
Users appreciate the package tracking feature.
-
driver_service
· 12.0% of reviews
Positive feedback on the service provided by UPS drivers.
-
app_functionality
· 3.0% of reviews
Users find the app's functionality useful.
Feature Requests
-
more_delivery_options
· 4.0% of reviews
Users request more delivery options.
-
improved_navigation
· 1.0% of reviews
Users request improved navigation within the app.
Bug Reports
-
app_crashes
· 8.0% of reviews
Users report the app crashing.
Competitive Position
UPS is facing stiff competition from other delivery services, particularly FedEx, which users prefer for better service.
Frequently asked questions about UPS
What do UPS users complain about most?
The most common complaint in UPS reviews is delivery (39% of reviews), followed by app_functionality (18% of reviews) and customer_service (14% of reviews). Issues with package delivery accuracy and timeliness.
What do users like about UPS?
Users praise UPS most for driver_service (12% of reviews), then tracking (5% of reviews) and app_functionality (3% of reviews). Positive feedback on the service provided by UPS drivers.
Is UPS worth it?
Yes for most users: UPS holds a 4.6 rating from 1,222,215 ratings. Users have mixed feelings about the UPS app, with significant praise for the tracking feature but frequent complaints about delivery issues, customer service, and app functionality. The high frequency of bugs and negative sentiment towards customer service are major reasons for churn, posing a medium risk to the app's viability. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does UPS have?
UPS gets about 1.4M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
