GEICO Mobile - Car Insurance — Reviews & Insights

Name: GEICO Mobile - Car Insurance
Rating: 4.80 (4743937 reviews)

GEICO

★ 4.80 (4.7M) Finance iOS Free

Or ask: Compare GEICO Mobile - Car Insurance to its top alternatives What do GEICO Mobile - Car Insurance users complain about most? Is GEICO Mobile - Car Insurance still actively maintained? Best-rated GEICO Mobile - Car Insurance alternative right now?

☠ Zombie App ⚠ Sentiment Storm (severe) ⚡ Disruption Score: 66

Rating

4.80

4.7M ratings

Reviews/Month

300

Trend: declining

Last Updated

Jan 28, 2026

v5.99

Days Since Update

184

Stale

Analysis Summary

GEICO Mobile app receives mixed reviews, with users praising its customer service and pricing but criticizing its high costs, poor app performance, and customer service issues. Frequent bugs and billing complications further contribute to user dissatisfaction, though the app remains the top-rated insurance mobile app.

Rating Distribution

5★

26.0%

4★

0.0%

3★

2.0%

2★

14.0%

1★

58.0%

Pain Points

pricing · 2.0% of reviews
High cost of insurance
ux · 26.0% of reviews
User experience issues
functionality · 30.0% of reviews
App functionality problems
billing · 2.0% of reviews
Billing issues
payment · 4.0% of reviews
Payment problems
customer service
Poor customer service
digital id cards
Digital ID card issues
roadside assistance
Roadside assistance problems
claim management · 2.0% of reviews
Claim management issues
vehicle care
Vehicle care issues
policy updates · 4.0% of reviews
Policy update issues
app performance · 44.0% of reviews
App performance issues
login · 16.0% of reviews
Login issues

Praised Features

customer service · 2.0% of reviews
Excellent customer service
pricing · 2.0% of reviews
Affordable pricing
app performance · 26.0% of reviews
Stable app performance

Feature Requests

more payment options · 2.0% of reviews
Additional payment methods
improved security
Enhanced security features

Bug Reports

login issues · 16.0% of reviews
Login problems
app performance · 44.0% of reviews
App performance issues
billing issues · 2.0% of reviews
Billing problems
payment information · 4.0% of reviews
Payment information issues
customer service
Customer service problems

Competitive Position

GEICO Mobile is recognized as the #1 Insurance Mobile App, but faces competition from other major insurance providers. Users appreciate the app's features but criticize its high costs and performance issues.