State Farm® reviews: complaints, praise and verdict
State Farm Mutual Automobile Insurance Company
Data as of October 26, 2026. Review analysis of 100 reviews generated October 26, 2026.
By the numbers (App Vulture estimates, data as of October 26, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users have mixed feelings about the State Farm app, with many praising the customer service and roadside assistance but criticizing frequent app crashes, login issues, and poor customer service. The app's frequent updates and bugs contribute to user churn, while its freemium model and competitive positioning keep it relevant in the market.
Rating Distribution
Pain Points
-
functionality
· 5.0% of reviews
Issues with app functionality, including navigation and feature usage.
-
login_issues
· 15.0% of reviews
Problems with logging into the app.
-
update_prompts
· 6.0% of reviews
Forced updates that disrupt app usage.
-
app_crashes
· 10.0% of reviews
The app crashes or freezes.
-
customer_service
· 4.0% of reviews
Issues with customer service responsiveness and support.
-
drive_safe_functionality
· 9.0% of reviews
Problems with the Drive Safe & Save feature.
-
claims_process
· 9.0% of reviews
Issues with the claims process.
-
roadside_assistance
· 4.0% of reviews
Problems with roadside assistance services.
-
multiple_vehicle_management
· 1.0% of reviews
Issues managing multiple vehicles within the app.
-
app_loading
· 9.0% of reviews
Slow app loading times.
-
photo_attachment
· 1.0% of reviews
Issues with attaching photos to claims.
-
Face_ID_issues
· 6.0% of reviews
Problems with Face ID login.
Praised Features
-
customer_service
· 14.0% of reviews
Positive feedback on customer service.
-
claims_process
· 8.0% of reviews
Positive feedback on the claims process.
-
roadside_assistance
· 13.0% of reviews
Positive feedback on roadside assistance services.
Feature Requests
-
photo_attachment
Request to allow attaching photos already taken from the camera roll.
-
Face_ID_issues
· 6.0% of reviews
Request to restore Face ID login.
-
app_loading
· 1.0% of reviews
Request to improve app loading times.
Bug Reports
-
app_crashes
· 10.0% of reviews
Reports of the app crashing or freezing.
-
login_issues
· 15.0% of reviews
Issues with logging into the app.
Competitive Position
State Farm maintains a strong market position due to its long-standing reputation and customer service, but faces competition from other insurers offering more user-friendly apps.
Frequently asked questions about State Farm®
What do State Farm® users complain about most?
The most common complaint in State Farm® reviews is login_issues (15% of reviews), followed by app_crashes (10% of reviews) and drive_safe_functionality (9% of reviews). Problems with logging into the app.
What do users like about State Farm®?
Users praise State Farm® most for customer_service (14% of reviews), then roadside_assistance (13% of reviews) and claims_process (8% of reviews). Positive feedback on customer service.
Is State Farm® worth it?
Yes for most users: State Farm® holds a 4.8 rating from 1,256,913 ratings. Users have mixed feelings about the State Farm app, with many praising the customer service and roadside assistance but criticizing frequent app crashes, login issues, and poor customer service. The app's frequent updates and bugs contribute to user churn, while its freemium model and competitive positioning keep it relevant in the market. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does State Farm® have?
State Farm® gets about 580K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 26, 2026).
Similar Apps
Looking for Alternatives?
See the best alternatives to State Farm®, with pricing comparisons and feature breakdowns.
Browse Apps Like State Farm®