United Airlines reviews: complaints, praise and verdict
United Airlines
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
United Airlines app receives mixed reviews, with frequent reports of app crashes and check-in issues causing user dissatisfaction. However, many users praise the ease of use and inflight services, while some express concerns about mandatory credit card use and unclear baggage policies.
Rating Distribution
Pain Points
-
bugs
· 13.0% of reviews
Application crashes or freezes
-
check-in issues
· 6.0% of reviews
Difficulties during check-in process
-
bag checking
· 2.0% of reviews
Problems with bag drop and tracking
-
ux
· 3.0% of reviews
User experience issues
-
credit card support
· 4.0% of reviews
Mandatory credit card for check-in
-
baggage policy clarity
· 1.0% of reviews
Unclear baggage policy
Praised Features
-
inflight services
· 4.0% of reviews
In-flight entertainment and amenities
-
ease of use
· 16.0% of reviews
Ease of navigating the app
-
customer service
· 6.0% of reviews
Quality of customer support
-
mileageplus
MileagePlus program
Feature Requests
-
dark mode
Dark mode for the app
Bug Reports
-
crashing
· 12.0% of reviews
Application crashes
Competitive Position
United Airlines holds a strong market position due to its global network and frequent flyer program, but faces competition from other major carriers.
Frequently asked questions about United Airlines
What do United Airlines users complain about most?
The most common complaint in United Airlines reviews is bugs (13% of reviews), followed by check-in issues (6% of reviews) and credit card support (4% of reviews). Application crashes or freezes.
What do users like about United Airlines?
Users praise United Airlines most for ease of use (16% of reviews), then customer service (6% of reviews) and inflight services (4% of reviews). Ease of navigating the app.
Is United Airlines worth it?
Yes for most users: United Airlines holds a 4.7 rating from 1,056,317 ratings. United Airlines app receives mixed reviews, with frequent reports of app crashes and check-in issues causing user dissatisfaction. However, many users praise the ease of use and inflight services, while some express concerns about mandatory credit card use and unclear baggage policies. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does United Airlines have?
United Airlines gets about 1.3M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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