Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
Users frequently report issues with app crashes, login problems, and poor customer service, leading to negative sentiment and high churn rates. While some users appreciate features like the Today screen and easy check-in, the overall experience is marred by persistent bugs and usability issues, putting Delta’s app at a competitive disadvantage.
Rating Distribution
Pain Points
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functionality
· 33.0% of reviews
Issues with app functionality such as crashes, slow performance, and errors during booking.
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usability
· 38.0% of reviews
Difficulties in navigating the app and using its features.
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customer service
· 6.0% of reviews
Negative experiences with Delta's customer service.
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Login issues
· 14.0% of reviews
Problems logging into the app.
Praised Features
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Today screen
Users appreciate the dynamic Today screen for quick access to boarding passes and travel information.
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easy check-in
· 1.0% of reviews
Users appreciate the ease of checking in through the app.
Feature Requests
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better family-friendly seating
· 3.0% of reviews
Requests for improved seating options for families.
Bug Reports
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App crashes
· 27.0% of reviews
Reports of the app crashing frequently.
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Miles not updating
· 4.0% of reviews
Issues with SkyMiles not updating correctly.
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Login issues
· 14.0% of reviews
Problems logging into the app.
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Boarding pass issues
· 11.0% of reviews
Problems with accessing and using the boarding pass.
Competitive Position
Delta’s app faces significant competition from other airlines’ apps that offer better functionality and user experience, leading to potential market share loss.
