Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
The Fly Delta app receives mixed to negative feedback primarily due to frequent crashes, login issues, and poor customer service. While some users praise specific features like the Today screen, many express frustration with the app's overall functionality and usability.
Rating Distribution
Pain Points
-
functionality
· 16.0% of reviews
Issues with app features and operations
-
usability
· 26.0% of reviews
Difficulties in navigating and using the app
-
customer service
· 4.0% of reviews
Problems with Delta's customer support
-
Login issues
· 16.0% of reviews
Problems with logging into the app
Praised Features
-
Today screen
Dynamic Today screen providing quick access to boarding pass and travel info
-
easy check-in
Smooth check-in process
Feature Requests
-
better family-friendly seating
Requests for improved seating arrangements for families
Bug Reports
-
App crashes
· 16.0% of reviews
Reports of the app crashing
-
Miles not updating
· 2.0% of reviews
Miles not updating in the app
-
Login issues
· 16.0% of reviews
Problems logging into the app
-
Boarding pass issues
· 6.0% of reviews
Problems with adding boarding pass to Apple Wallet
Competitive Position
The app faces stiff competition from other airline apps, particularly in terms of user experience and customer service.
