Fly Delta reviews: complaints, praise and verdict
Delta Air Lines, Inc.
Data as of October 29, 2026. Review analysis of 100 reviews generated October 29, 2026.
By the numbers (App Vulture estimates, data as of October 29, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users report frequent app crashes, login issues, and poor customer service, leading to negative sentiment and high churn rates. While some users praise the easy check-in feature, others criticize the app's outdated interface and lack of family-friendly seating options. The app's freemium model is perceived mixedly, and competition from other airlines' apps poses a medium risk to its viability.
Rating Distribution
Pain Points
-
functionality
· 16.0% of reviews
Issues with app performance and features
-
usability
· 13.0% of reviews
Difficulty in navigating and using the app
-
customer service
Problems with customer support
-
Login issues
· 6.0% of reviews
Problems logging into the app
Praised Features
-
Today screen
Dynamic Today screen for day-of-travel info
-
easy check-in
· 1.0% of reviews
Ease of checking in through the app
Feature Requests
-
better family-friendly seating
Request for improved seating options for families
Bug Reports
-
App crashes
· 5.0% of reviews
Issues causing the app to crash
-
Miles not updating
· 2.0% of reviews
Issues with miles not updating in the app
-
Login issues
· 7.0% of reviews
Problems with logging into the app
-
Boarding pass issues
· 8.0% of reviews
Problems with generating or accessing boarding passes
Competitive Position
Delta's app faces competition from other major airlines' apps that offer better features and performance.
Frequently asked questions about Fly Delta
What do Fly Delta users complain about most?
The most common complaint in Fly Delta reviews is functionality (16% of reviews), followed by usability (13% of reviews) and Login issues (6% of reviews). Issues with app performance and features.
What do users like about Fly Delta?
Users praise Fly Delta most for easy check-in (1% of reviews), then Today screen (0% of reviews). Ease of checking in through the app.
Is Fly Delta worth it?
Yes for most users: Fly Delta holds a 4.8 rating from 7,003,760 ratings. Users report frequent app crashes, login issues, and poor customer service, leading to negative sentiment and high churn rates. While some users praise the easy check-in feature, others criticize the app's outdated interface and lack of family-friendly seating options. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does Fly Delta have?
Fly Delta gets about 570K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 29, 2026).
