Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
Users frequently report issues with app crashes, login problems, and delayed updates, leading to mixed sentiment. While some praise specific features like the Today screen, others criticize the app...
Rating Distribution
Pain Points
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functionality
· 48.0% of reviews
Issues with app features not working as expected
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technical
· 51.3% of reviews
Technical issues affecting app performance
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usability
· 43.7% of reviews
Difficulty in navigating and using the app
-
customer service
· 26.7% of reviews
Issues with customer support
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check-in process
· 40.3% of reviews
Problems with the check-in process
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flight information updates
· 42.0% of reviews
Delayed or incorrect flight information
-
Miles not updating
· 21.3% of reviews
Issues with SkyMiles not updating
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App crashes
· 30.3% of reviews
The app crashing frequently
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Login issues
· 23.0% of reviews
Problems with logging into the app
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Boarding pass issues
· 30.3% of reviews
Problems with displaying boarding passes
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international travel features
· 29.3% of reviews
Issues with international travel features
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login loops
· 32.0% of reviews
Issues with repeated login failures
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notifications
· 12.3% of reviews
Problems with app notifications
-
easy to use
· 5.3% of reviews
Ease of use of the app
-
better family-friendly seating
· 1.7% of reviews
Requests for better family-friendly seating
Praised Features
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Today screen
· 1.0% of reviews
Dynamic Today screen providing quick access to boarding pass and day-of-travel information
-
easy check-in
· 6.0% of reviews
Praise for the easy check-in process
-
international travel features
· 2.3% of reviews
Features supporting international travel
-
family-friendly seating
Options for family-friendly seating
Feature Requests
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feedback feature
· 0.3% of reviews
Request for a feedback feature within the app
-
better family-friendly seating
Request for better family-friendly seating
Bug Reports
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App crashes
· 26.0% of reviews
The app crashing frequently
-
Miles not updating
· 21.3% of reviews
Issues with SkyMiles not updating
-
Login issues
· 23.0% of reviews
Problems with logging into the app
-
Boarding pass issues
· 30.3% of reviews
Problems with displaying boarding passes
Competitive Position
Delta's app faces competition from other airline apps, particularly in features like check-in process, family-friendly seating, and overall user experience.
