Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
Delta's Fly Delta app receives mixed to negative feedback primarily due to frequent bugs, poor usability, and login issues. While some users praise specific features like the Today screen, the overall user experience is marred by technical problems that drive many users to churn.
Rating Distribution
Pain Points
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functionality
· 25.0% of reviews
Issues with app functionality such as booking, check-in, and flight information.
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usability
· 9.0% of reviews
Difficulties in navigating the app and using its features.
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customer service
Problems with Delta's customer service.
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Login issues
· 16.0% of reviews
Problems logging into the app.
Praised Features
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Today screen
Users appreciate the dynamic Today screen for quick access to travel information.
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easy check-in
· 2.0% of reviews
Users find the check-in process through the app straightforward and efficient.
Feature Requests
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better family-friendly seating
Requests for improved family-friendly seating options.
Bug Reports
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App crashes
· 11.0% of reviews
Reports of the app crashing frequently.
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Miles not updating
· 4.0% of reviews
Issues with miles not updating in the app.
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Login issues
· 16.0% of reviews
Problems with logging into the app.
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Boarding pass issues
· 9.0% of reviews
Problems with generating and accessing boarding passes.
Competitive Position
Delta's app faces competition from other major airline apps, particularly United, which users prefer due to better functionality and user experience.
