Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
While Delta's Fly Delta app offers useful features like easy check-in and a dynamic Today screen, it suffers from significant bugs, poor usability, and frequent login issues, leading to a negative user experience and high churn rates.
Rating Distribution
Pain Points
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functionality
· 24.0% of reviews
Issues with app functionality such as booking and managing flights.
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usability
· 11.0% of reviews
Difficulties in navigating and using the app.
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customer service
· 2.0% of reviews
Problems with Delta's customer service.
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Login issues
· 10.0% of reviews
Problems logging into the app.
Praised Features
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Today screen
Users appreciate the dynamic Today screen for quick access to travel info.
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easy check-in
· 1.0% of reviews
Praise for the ease of checking in through the app.
Feature Requests
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better family-friendly seating
Requests for improved seating options for families.
Bug Reports
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App crashes
· 14.0% of reviews
Reports of the app crashing frequently.
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Miles not updating
Issues with miles not updating in the app.
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Login issues
· 17.0% of reviews
Problems logging into the app.
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Boarding pass issues
· 8.0% of reviews
Problems with adding or accessing boarding passes.
Competitive Position
Delta's app faces competition from other airlines' apps, which users find more reliable and user-friendly.
