Delta Air Lines, Inc.
While Delta's Fly Delta app offers useful features like easy check-in and a dynamic Today screen, it suffers from significant bugs, poor usability, and frequent login issues, leading to a negative user experience and high churn rates.
Issues with app functionality such as booking and managing flights.
Difficulties in navigating and using the app.
Problems with Delta's customer service.
Problems logging into the app.
Users appreciate the dynamic Today screen for quick access to travel info.
Praise for the ease of checking in through the app.
Requests for improved seating options for families.
Reports of the app crashing frequently.
Issues with miles not updating in the app.
Problems logging into the app.
Problems with adding or accessing boarding passes.
Delta's app faces competition from other airlines' apps, which users find more reliable and user-friendly.