Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
The Fly Delta app receives mixed reviews, with significant pain points related to app crashes, poor customer service, and pricing issues. While some users praise the Today screen and easy check-in features, others express frustration with functionality and usability. The app's freemium model is viewed variably by users.
Rating Distribution
Pain Points
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functionality
· 36.0% of reviews
Issues with app features and operations
-
usability
· 16.0% of reviews
Difficulty in navigating and using the app
-
customer service
· 4.0% of reviews
Poor support and service experiences
-
Login issues
· 8.0% of reviews
Problems with logging into the app
Praised Features
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Today screen
Dynamic Today screen providing quick access to travel info
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easy check-in
· 4.0% of reviews
Convenient check-in process
Feature Requests
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better family-friendly seating
· 6.0% of reviews
Request for improved seating options for families
Bug Reports
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App crashes
· 22.0% of reviews
Application crashes during use
-
Miles not updating
· 2.0% of reviews
Skymiles not reflecting in the app
-
Login issues
· 8.0% of reviews
Problems logging into the app
-
Boarding pass issues
· 4.0% of reviews
Problems with displaying or syncing boarding passes
Competitive Position
Delta is perceived as a premium airline but faces competition from low-cost carriers on specific features.
