Delta Air Lines, Inc.
Delta's Fly Delta app receives mixed to negative feedback primarily due to frequent bugs, poor usability, and login issues. While some users praise specific features like the Today screen, the overall user experience is marred by technical problems that drive many users to churn.
Issues with app functionality such as booking, check-in, and flight information.
Difficulties in navigating the app and using its features.
Problems with Delta's customer service.
Problems logging into the app.
Users appreciate the dynamic Today screen for quick access to travel information.
Users find the check-in process through the app straightforward and efficient.
Requests for improved family-friendly seating options.
Reports of the app crashing frequently.
Issues with miles not updating in the app.
Problems with logging into the app.
Problems with generating and accessing boarding passes.
Delta's app faces competition from other major airline apps, particularly United, which users prefer due to better functionality and user experience.