Frontier Airlines reviews: complaints, praise and verdict
Frontier Airlines
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Frontier Airlines app receives mixed reviews, with a significant portion of users citing technical issues and bugs as major pain points. While users appreciate the low cost of flights, frustration with the app's functionality and customer service leads to negative overall sentiment. Competitive pressures and persistent technical issues pose medium-level risk to the app's viability.
Rating Distribution
Pain Points
-
functionality
· 39.0% of reviews
Issues with app's basic operations
-
check-in issues
· 29.0% of reviews
Problems with the check-in process
-
customer service
· 11.0% of reviews
Issues with customer support
-
booking and managing flights
· 38.0% of reviews
Difficulties in booking or managing flights
-
password issues
· 13.0% of reviews
Problems with login and password management
Praised Features
-
easy check-in
· 15.0% of reviews
Praise for the check-in process
-
low cost flights
· 5.0% of reviews
Applause for affordable flight prices
Feature Requests
-
add calendar feature
Request for calendar integration
Bug Reports
-
app crashes
· 38.0% of reviews
Issues causing app to crash
-
login errors
· 11.0% of reviews
Login-related issues
-
password reset issues
· 12.0% of reviews
Problems with resetting passwords
-
booking errors
· 44.0% of reviews
Errors during booking
Competitive Position
Frontier Airlines is positioned as a low-cost carrier but faces criticism for technical issues and additional fees. Competitors like Delta are favored for better service, while Spirit is seen as a cheaper alternative.
Frequently asked questions about Frontier Airlines
What do Frontier Airlines users complain about most?
The most common complaint in Frontier Airlines reviews is functionality (39% of reviews), followed by booking and managing flights (38% of reviews) and check-in issues (29% of reviews). Issues with app's basic operations.
What do users like about Frontier Airlines?
Users praise Frontier Airlines most for easy check-in (15% of reviews), then low cost flights (5% of reviews). Praise for the check-in process.
Is Frontier Airlines worth it?
Yes for most users: Frontier Airlines holds a 4.7 rating from 1,314,340 ratings. Frontier Airlines app receives mixed reviews, with a significant portion of users citing technical issues and bugs as major pain points. While users appreciate the low cost of flights, frustration with the app's functionality and customer service leads to negative overall sentiment. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Frontier Airlines have?
Frontier Airlines gets about 630K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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